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Data Operations Officer



Posted 3 weeks ago


Transform Lives as a Data Operations Officer at WaterAid and be a Part of Our Mission to Make Clean Water, Decent Toilets, and Good Hygiene Normal for Everyone, Everywhere


icon Salary

£39358 - £41325

icon Location

London, UK (Hybrid Working)

icon Expires

Expires at anytime

Organisation Summary:
WaterAid is an influential international charity dedicated to making clean water, decent toilets, and good hygiene normal for everyone, everywhere. Join a passionate and inclusive team that values diversity and is committed to promoting equity and inclusion in all forms. WaterAid offers a supportive work environment where every voice is heard, and values are lived out.

  • Role Summary:
    • Ensure efficient execution of key data processes and coordinate support requests.
    • Maintain the integrity and accuracy of fundraising data.
    • Conduct data quality checks and financial reconciliations.
    • Handle financial processes such as Direct Debit and Gift Aid claims.
  • Role Requirements:
    • Experience with relational database data management.
    • Excellent verbal and written communication skills.
    • Advanced Microsoft Excel and Word proficiency.
    • Understanding of Direct Debit Scheme and Gift Aid.
    • Desirable: experience with Microsoft Dynamics 365, helpdesk applications, Bacs submissions, HMRC Gift Aid regulations, SQL and SSMS knowledge.
  • Application Process Details:
    • Applicants must demonstrate eligibility to work in the UK.
    • A basic Disclosure and Barring Service (DBS) check is required.
    • Apply with a CV and cover letter combined in Word or PDF format.
    • Applications close at 23:59 on 06/30/2024, but early application is advised as the selection process is ongoing.

About WaterAid: WaterAid is a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values. We are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life.

The Role: Join WaterAid as a Data Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. As our positive and proactive Data Operations Officer you will play a crucial role in ensuring that key processes are efficiently executed and help to coordinate incoming support requests to the team. You will play a key role in ensuring the integrity and accuracy of WaterAid's fundraising data, carrying out data quality checks and financial reconciliation. You'll also be responsible for carrying out key financial processes from the database, such as Direct Debit and Gift Aid claims.

Job Requirements: Experience of working with data in a relational database, great verbal and written communication skills, excellent IT skills, with advanced experience of using Microsoft Excel and Word, a solid understanding of the Direct Debit Scheme and Gift Aid, good understanding of fundraising products. Although not essential, we also prefer you to have: Experience of using Microsoft Dynamics 365, experience of using a helpdesk application, with an ability to use initiative to prioritise effectively and provide support to colleagues, experience of submitting Direct Debits to Bacs, knowledge of HMRC Gift Aid regulations, knowledge of SQL, SSMS and their application.

Benefits: 36 days' holiday (including 8 Bank Holidays), option to buy an extra 5 days annual leave, we offer a generous pension plan with employer contribution of up to 10%, wide range of flexible and agile-working arrangement, season ticket loan, free annual eye tests, pay as you give charitable giving scheme, enhanced maternity and adoption/surrogacy pay, shared parental leave and paternity leave, sabbaticals, volunteer day.

Application Details: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. Applications will close at 23:59 on 30th June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.


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