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Join Rapha as a Clubhouse Assistant and become an ambassador for cycling culture in a vibrant, community-centric environment
Overview
Salary
£20
Location
New York, US
Expires
Expires at anytime
Organisation summary: Rapha, established in 2004, is not just a company but a community with a mission to make the world fall in love with cycling. With a presence in major cycling cities globally, Rapha creates inspiring spaces for cyclists and fans alike to connect over shared passions. Its Clubhouses offer a unique blend of retail, café culture, and cycling events, all aimed at enriching the cycling experience and making it more accessible to everyone.
- Role Summary:
- Deliver exceptional customer experiences as the first point of contact in the Rapha Clubhouse.
- Engage with visitors and build relationships to foster a warm, welcoming atmosphere.
- Drive sales by understanding and addressing customer needs with Rapha’s product range.
- Be an expert on Rapha products and effectively communicate their benefits.
- Support café operations by recommending items and assisting with food preparation.
- Maintain visual merchandising and housekeeping to the highest standards.
- Help plan and execute Clubhouse rides and events, enhancing the cycling community.
- Role Requirements:
- Experience in luxury retail and a track record of achieving results.
- A passion for outstanding customer service.
- Excellent communication skills and a personable, engaging personality.
- Initiative and the ability to prioritize tasks.
- Knowledge of and interest in the Rapha brand and cycling or active sports.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
- Coffee expertise or willingness to undergo barista training is a plus.
- Working at Rapha:
- Experience a culture that values investment in employees and a positive working environment.
- Enjoy benefits such as social events, apparel discounts, Rapha Cycling Club membership, pension scheme, and enhanced parental leave.
- Competitive pay starting at $20.00 per hour.
Founded in 2004, Rapha exists to inspire the world to live life by bike. We believe that cycling has the power to improve people’s lives but as well as enjoying it for what it is today, we are determined to change cycling and open it up to more people so that they too can discover the joy of riding a bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail space within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
- The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
Our pay range for this role is $20.00 p/h.
