Return to jobs Return to jobs

Technical Claims Handler (Intervention / Capture)



Posted 1 week ago


Join the Marshmallow mission to revolutionize insurance for the globally mobile with a role that puts you at the heart of customer claims resolution


icon Salary

No salary declared 😔

icon Location

London, UK - Hybrid

icon Nomad Friendly?
icon Expires

Expires at anytime

Marshmallow is an innovative insurtech company that's challenging the status quo to provide fair insurance prices for people who relocate to the UK. Leveraging cutting-edge technology, Marshmallow's mission is to support the undervalued and underserved, making a significant impact on the lives of those who dare to be different.

  • Engage directly with drivers after accidents involving Marshmallow customers, providing exceptional service and support.
  • Coordinate services such as vehicle repairs and courtesy cars, and assist with personal injury claims.
  • Strive to deliver outstanding customer experiences and contribute to achieving team objectives.
  • Prior experience in Third Party Intervention/Capture and a solid grasp of motor insurance principles.
  • Confidence in phone communication and proficiency in written correspondence.
  • A thorough understanding of the complete claims process is highly desirable.
  • Initial conversation with the Talent team.
  • Subsequent interview with two members of the Claims team.
  • Background checks are required to comply with FCA regulations.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role As a Technical Claims Handler, you will be making initial contact with drivers who have been involved in an accident with one of our customers. You will be offering services to help get the Third Party back on the road (vehicle repairs, courtesy cars, or assisting with personal injury elements). You will be delivering amazing customer service at every opportunity and supporting your team to collectively meet (or exceed!) team goals.

Job Requirements We are looking for someone with previous experience in Third Party Intervention / Capture and knowledge of motor insurance principles. You should have a confident phone manner and great written communication skills. Knowledge of end to end claims processes is ideal.

Benefits We offer a hybrid working model, a competitive bonus scheme, a flexible benefits budget, sabbatical leave, work from anywhere policy, mental wellbeing support, learning and development opportunities, private health care, a medical cash plan, tech scheme, and more.

Applications Details Our process involves an initial call with someone in our Talent team followed by an interview with two members of the Claims team. Please note that we need to do some background checks on all new hires to meet our regulatory obligations as an FCA-authorised financial services company.


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started