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Rated Customer Success Associate - French and English Speaker

EcoVadis

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Posted 2 weeks ago

Join EcoVadis and drive global sustainability as a Rated Customer Success Associate in vibrant Barcelona

Overview

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No salary declared 😔

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Barcelona, Spain

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Expires at anytime

Organisation summary

EcoVadis operates at the forefront of the sustainable business revolution, offering sustainability ratings that catalyze industry-wide change. With an expert international team and advanced technology, EcoVadis crafts actionable scorecards to help companies understand and mitigate their environmental, social, and ethical risks. This is your chance to contribute to a sustainable future, advance your career, and work alongside a passionate team committed to making a real-world impact.

Role Summary

  • Onboard and manage accounts for Corporate and Select customers.
  • Ensure clients extract maximum value from EcoVadis solutions.
  • Maintain customer satisfaction to drive retention and revenue.
  • Engage with customers through various communication channels.
  • Proactively coordinate with teams to execute subscription and assessment processes.
  • Encourage full utilization of EcoVadis features by clients.
  • Collaborate with Marketing and Product Management to refine offerings.
  • Establish and maintain relationships through proactive and reactive outreach.
  • Become a trusted advisor to key stakeholders and executives.
  • Handle customer requests and promote the EcoVadis platform through various initiatives.

Role Requirements

  • 2+ years in onboarding or account management, preferably in B2B.
  • A passion for sustainability and customer service excellence.
  • Attention to detail and strong communication skills.
  • A Bachelor’s degree and fluency in English and French.
  • Proficiency with Salesforce or similar CRM software is desirable.
  • Proactive with a team player mindset, comfortable in a dynamic environment.

EcoVadis offers a competitive salary, a comprehensive benefits package, and a dynamic work environment. With hybrid work options, flexible hours, and a commitment to personal growth, EcoVadis is an exciting place to advance your career. Apply now to be part of a company that values diversity and is dedicated to fostering an inclusive workplace.

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.

We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience. 

Duties include:

  • Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue. 

  • Engage with customers via phone, email and video calls 

  • Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process

  • Encourage customers to use all features available to them

  • Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers

  • Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts

  • Develop trusted advisor relationships with key account stakeholders, and executives

  • Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Prepare reports on accounts/market status

  • Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

As we continue to grow, you may be asked to contribute towards other tasks. 

Qualifications

  • 2+ years in an onboarding or account management, ideally in a B2B environment

  • Passionate about excellent customer service

  • Attention to detail and a clear communicator

  • Passion for sustainability

  • Bachelor’s degree required

  • Fluent English plus one more other languages such as French.

  • Experience with Salesforce or CRM software preferred

  • Proactive in suggesting, designing and implementing ideas and improvements

  • Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes

  • Team player

Additional Information

  • Targeted starting date : ASAP 
  • Permanent contract / full time 
  • Location : Barcelona - Hybrid 

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:

Working organization benefits:

  • Casual and very friendly work environment 
  • Hybrid work organization (from the office or from home) / 4 days per month at the office for our colleagues living near offices. 
  • Flexible working hours
  • Home office allowance program IT equipment allowance
  • Working from anywhere policy (3 months per year)
  • Opportunity to work in a truly international atmosphere

Compensation benefits:

  • Base salary + variable compensation plan
  • GRSP and TFSA matching program available
  • Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

  • Health, Wellness, and Dental Benefits
  • Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company 
  • Free virtual Yoga/Pilates

More:

  • Employee referral bonus policy
  • Paid employee volunteer day Paid moving day ( 1/year)
  • Access to online learning library Virtual and in-person team building events
  • Co working space with various services + opportunity to work in different locations (Europe and International)

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.

EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

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