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Customer Support Associate - Billing



Posted 1 week ago

Join EcoVadis and drive global sustainability initiatives while advancing your career in a vibrant, inclusive culture


icon Salary

No salary declared 😔

icon Location

Hong Kong, Hong Kong

icon Expires

Expires at anytime

At EcoVadis, we're on a mission to steer all businesses toward a sustainable future. As a pioneer in sustainability ratings, we leverage our expert international team and innovative technology to provide comprehensive scorecards that offer actionable insights into corporate environmental, social, and ethical practices. Our dynamic work environment fosters growth and values each employee's contributions as we collectively push for global change. Discover the passion that fuels our team and the difference you can make on our careers page.

  • Facilitate billing and payment operations for our clients, ensuring accuracy and compliance.
  • Provide exceptional customer service, resolving billing discrepancies efficiently.
  • Collaborate with cross-functional teams to enhance client satisfaction and streamline processes.
  • Contribute to internal projects, reflecting the organization's evolving needs.
  • Fluency in Mandarin Chinese and English is crucial, with additional languages being a bonus.
  • A background in Business, Management, or Finance is preferred, though all educational experiences are welcome.
  • Prior experience in billing or customer support and proficiency in Excel are advantageous.
  • Strong analytical, communication, and problem-solving skills are essential.
  • An adaptable and proactive mindset is key in our fast-paced environment.

Application Process: We look forward to receiving your English CV, with a promise to respond to every candidate. EcoVadis values diversity and encourages applicants from all backgrounds, promising a fair and inclusive selection process. If you require any adjustments during the hiring process, please inform our hiring team.

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

EcoVadis is seeking a Billing Support Associate L1 to join the Finance team in Japan. This position is responsible for managing billing and payment inquiries, reviewing and resolving billing discrepancies and processing payments.

This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

Core Responsibilities

  • Assist customers with billing and payments inquiries  via phone, email or chat.
  • Resolve billing discrepancies for customers and ensure corrections are made promptly.
  • Support other team members on any billing and payment related queries as required.
  • Generate and send accurate invoices to customers, ensuring compliance with billing regulations and company policies.
  • Process payments received from customers, apply payments to customer accounts, and reconcile payment discrepancies as necessary.
  • Update and maintain customer account information, ensuring accuracy and completeness.
  • Collect and analyze data to prepare reports on billing and payment patterns, identify opportunities for process improvement and optimization.
  • Collaborate with cross-functional teams to resolve client escalations and maintain transparency through prompt and appropriate communications with the customers.
  • Assist with  internal projects based on the needs of the organization.


  • Fluency in Mandarin Chinese and English is a MUST. Any additional language will be a plus,
  • Bachelor degree or Diploma in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered,
  • Previous experience in billing, accounts receivable, or customer support is a plus.
  • Proficiency in Excel is a plus.
  • Strong attention to detail and excellent problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing priorities in a fast-paced environment.

Required skills

The Billing Support Associate L1 must

  • be customer service oriented
  • be goal/results oriented and solution driven
  • be self-motivated
  • be autonomous and proactive
  • be reliable, dependable and honest
  • be professional, tactful and sensitive
  • have a positive attitude
  • enjoy working in a fast paced environment

Additional Information

Additional Information

  • Beginning: ASAP
  • Full time position
  • Location: Hong Kong

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).


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