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Client Success Specialist, North America



Posted 1 week ago


Join the Live Entertainment Revolution as a Client Success Specialist at DICE in Philadelphia


icon Salary

£50000 - £55000

icon Location

Los Angeles, California, United States

icon Expires

Expires at anytime

At DICE, we're not just about selling tickets; we're about creating unforgettable live experiences. Join our mission to bring joy to fans and support event creators in hosting the best events. If you're passionate about music, culture, and customer success, we're looking for someone like you in Philadelphia.

Organisation summary:

DICE is on the forefront of transforming the live entertainment scene. With a presence in major cities across the globe, we are rapidly growing and committed to bringing live shows to fans with ease and excitement. Our inclusive work environment values diversity and encourages applicants from all backgrounds to be a part of our dynamic team.

Role Summary:

  • Engage daily with diverse event creators to support and elevate their events.
  • Provide expert advice and support, tackling complex queries efficiently.
  • Analyze data and follow established processes to enhance event success.
  • Gather and analyze feedback to improve the event creation tools.
  • Collaborate with multiple teams to resolve client issues and streamline promoter experiences.

Role Requirements:

  • Exceptional attention to detail and tech proficiency.
  • Self-motivated with a strong sense of curiosity and collaboration.
  • Experience in digital client support within the events or ticketing industry.
  • Flexibility to work nights, weekends, and some public holidays.
  • Excellent communication skills and fluency in English; other languages are a plus.

Application Process Details:

  • Initial phone conversation.
  • Portfolio review or task completion.
  • Interviews to meet your potential team.

We are transparent throughout the application process and respect your privacy. For details on how we handle your data, check our Candidate Privacy Policy.

Live shows make us feel good. They’re a time to hang with our friends, discover new artists, or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Client Success Specialist in Philadelphia to join our Client Success team to help our partners put on the best events.

At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

Every day, hundreds of amazing events go live on DICE. Our partners are block parties, club nights, brick-and-mortar venues, and festivals - and they all need your help to make it happen. You’ll connect with event creators and give them the knowledge they need to create their events.

You’ll be

  • Communicating with clients around the world every day
  • Delivering prompt, high-quality advice and support to complex questions
  • Using data and established processes to help partners put on successful shows
  • Collecting and quantifying feedback on our creator tools, and how we can improve them
  • Documenting and escalating issues our clients encounter 
  • Working cross functionally between the finance, technical support, account management, fan support and artist development teams to problem-solve promoter inquiries

You are

  • Detail-obsessed
  • Tech-savvy
  • Possess initiative and curiosity
  • Collaborative
  • Passionate, humble and talented
  • A fan of music and culture
  • A stellar communicator with a professional attitude
  • Able to spot ways to make internal tasks simpler

You’ll need

  • Fluency in English; additional languages are a bonus
  • Solid understanding of the ticketing/music/events industry 
  • Experience helping clients in a digital environment (direct event ticketing, project management, customer success, or box office experience is ideal)
  • Experience supporting or managing partner accounts 
  • A flexible schedule: your shift can start anytime from 8am to 9pm. This role will require nights and weekends as part of your working schedule, and working some public holidays

About DICE 

Our teams work from London, New York, Los Angeles, Barcelona, Paris, Berlin and Milan. We’re building products that will revolutionize the industry for fans, artists and venues – and we’re growing fast. Read about our latest Series C funding and what’s next for DICE. 

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. Find out how we’re creating a more diverse, equitable and inclusive DICE.

Compensation and Benefits:

In compliance with New York Pay Transparency Law, the salary range for this position is $50,000 to $55,000. We note the salary information as a general guideline only, as actual compensation may vary from posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training, and business considerations.

DICE also offers a variety of benefits including: 

  • Private health insurance
  • 401(K) match
  • FSA & HSA plan
  • Unlimited paid time off
  • Commuter benefits
  • Monthly DICE credit 

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

For information on how we use your data, please view our Candidate Privacy Policy.


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