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Join the vibrant team at Rapha, inspiring the world through cycling and coffee culture
Overview
Salary
No salary declared 😔
Location
Amsterdam, NL
Expires
Expires at anytime
Rapha is more than a brand; it's a global community dedicated to the love of cycling. Our Clubhouses, located in major cycling cities worldwide, are the hub for cyclists to connect, featuring a retail space, café, and a rich calendar of events. As a beacon of cycling culture, Rapha aims to make every visit memorable, offering a welcoming space where the spirit of road cycling thrives.
- Organisation summary - Rapha, with its passion for road cycling, operates Clubhouses globally that serve as a nexus for cyclists and fans, offering high-quality products, exquisite coffee, and a calendar full of cycling events.
- Role Summary
- Provide the iconic Rapha customer experience, fostering relationships with visitors.
- Work across retail and café spaces, ensuring seamless, top-tier service.
- Drive sales with effective customer engagement and product knowledge.
- Recommend café menu items and participate in the presentation of offerings.
- Uphold an inviting atmosphere that celebrates the culture of cycling.
- Embody and promote Rapha's core values and act as a brand ambassador.
- Uphold the Clubhouse's visual merchandising and cleanliness.
- Help organize and run Clubhouse rides and events.
- Support the café team, including prep work as needed.
- Role Requirements
- A passion for delivering exceptional customer experiences.
- A history of achieving results and the ambition to exceed expectations.
- Strong communication skills and a personable, engaging demeanor.
- Flexibility and initiative to meet the dynamic needs of the business.
- A genuine interest in cycling, active sports, and Rapha's mission.
- Barista experience or a keen interest in coffee is a plus.
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE:
- Full time role consisting of 32-40 hours per week
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE:
The ideal candidate will have the following skills and qualities:
- A passion for delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Strong people skills – a good communicator, approachable and engaging
- Ability to prioritise and demonstrate initiative
- Passionate about Rapha
- Ability to be flexible and agile to meet business needs
- An appreciation and an interest in cycling and/or active sports
- An interest in coffee/barista training would also be an advantage
