Global Director of Product

350.org is looking for a Director of Product  to define, plan and execute on a strategic vision for 350’s technical direction.  Your empowerment and support of the Product team to develop and release high impact projects is a vital role at a crucial moment for the climate and wider movements we amplify and support. 

About 350.org

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyze transformation around the world. The values that guide and drive our work are listed here. 

350.org is an equal opportunity employer. 350.org strives to be an inclusive and collaborative group ofpeople who bring a variety of approaches to the work we do. We’re committed to the principles of justice, and we try to build a safe workplace where everyone is treated fairly and enjoys workingtogether. We value new perspectives, ideas of all sorts, and different ways of working. Diverseperspectives and experiences improve the way 350.org carries out our work – including what wedecide to work on and how creatively/effectively we do that. We do our best to make staff positionsaccessible to all potential team members, regardless of race, national origin, ethnicity, age, disability,assigned gender, gender expression or identity, sexual orientation or identity, religion or creed,veteran status, marital or parental status, and genetic information. We also strive to include teammembers in communities most impacted by climate change or impacted by other kinds ofenvironmental, social, and economic injustice.

About the Position

We are looking for a Global Director of Product who will bring deep technical and leadership skills to the helm of 350.org’s Product team, at an exciting moment for the organisation.

Our Product team is responsible for developing and stewarding 350.org’s activism technology to uplift and enable the work of campaigners and organisers around the world. Our tech stack includes website platforms including hundreds of diverse sites, broadcast communication tools including email and SMS, advocacy tools, forms, organising and fundraising platforms, CRM systems and data analytics.

As Director of Product you would lead the team to strategically assess the needs of the organisation, shape 350.org’s technical direction, ensure the best use of resources, and steward the team through an upcoming period of change and opportunity. You would empower the Product team to run impactful projects, product upgrades, build new capabilities for the future and work seamlessly with the wider organisation. This is a vital role at a crucial moment for the climate and wider movements we amplify and support.

In close collaboration with the Head of Public Engagement and as part of the PE Leadership Team, you will be instrumental in connecting the big picture of product goals with our wider vision for effective engagement; our blueprint to build a stronger, better connected, and more powerful climate movement. This includes bringing leadership and the product team’s expertise in testing and understanding our audiences to initiatives such as:

• Resourcing the Movement: We channel people’s emotional responses to the climate crisis into clear actions they can take. We will continue to build our supporter base with a focus on the Global South to strengthen our campaigns globally.
• Strengthening our role in shifting the overarching discourse on climate action: In order to achieve our ambitions, and be a part of the change that the world needs so urgently today, we will coach tech expertise internally and in the wider movement 
• Developing 350.org as a leader and innovator in the tech-for-good and social justice movement sectors.

Responsibilities:

Product Strategy & alignment

• Own the Product Strategy, vision and roadmap, part of our overarching Engagement Strategy, and ensure alignment with the organisation’s broad goals and objectives.
• Work with the Product team leads to weigh up strategic priorities for the development of our data, engineering, organising and campaigning and CRM systems, and how they will work together to advance the mission.
• Inform senior leadership level decisions with strategic insight and context on innovations and adaptations to technology in support of organisational decisions, with relevant cost and timeline considerations.
• Help develop and champion the strategic priorities of the Public Engagement department and drive cross-organisational collaboration around crucial engagement themes such as:
• Inclusive engagement experiences: designing new ways to ensure the voices of people from around the world - especially those of the youth and indigenous and frontline communities - are represented and responded to
• Movement support: Turning people power into a critical change-making lever, oftentimes playing an important behind-the-scenes role to amplify the work of key movement groups such as the burgeoning youth climate activists’ movement
• Safety: Enhancing digital security as this becomes an increasing area of concern for activists
• Innovation and partnerships: Offering thought leadership in how technology can advance social change, and exploring collaborative projects that leverage partnerships across sectors to drive tech-led projects that support the movement.
• Justice: Intentionally using JEDI principles (Justice, Equity, Diversity and Inclusion) as a key lens to highlight the intersectionality of climate and social justice issues in all our work
• Data-informed decision making: Encouraging a culture of learning and strategic use of testing to guide investments in the years to come

Management & leadership

• Line manage 5 functional product leads.
• Coordinate team-wide spaces and calls, nurturing collaboration, learning, experimentation and product thinking.
• Develop team-wide ways of working and tactical approaches to collaboration and priority-setting.
• Mentor and coach team members and support their professional development.
• Ensure smooth working relationships focused on open communication, mutual support, and proactive resolution to potential problems.
• Develop excellent relationships and  collaboration between Product and other teams. Ensure Product is able to effectively work with other departments and teams, maintaining open communication and agreement on the working relationships.
• Allocate budgetary and staff resources to meet the needs of the team and the organisation

Competencies:

Leadership and Management: Talented manager of people and projects in a fast-moving, highly collaborative environment. ​Ability to set and operationalize strategic goals, inspire people, set clear expectations, provide guidance and support, and recognise great work.

Technical:​ To support 350.org’s varied, global and multilingual work, we use a broad tool stack which currently includes Wordpress multisite networks, Action Kit, Salesforce, Controlshift, Action Network, New/Mode and Big Query amongst others. Our team generally strives to use the best activism tools available and customise, adapt and integrate them to our needs - we often build custom integrations and APIs to connect those tools. You do not need to be an expert in every tool in our current tech stack but you will be proficient in the use of similar digital platforms and familiar with non-profit sector or activism technologies and ways of working.

You should have significant experience with multiple platforms, technical stacks and languages. Our integrations between different platforms, as well as our data warehouse, rely on cloud hosted services to process and transfer data. Our website uses custom APIs to pull information from multiple sources. You will be called on to make decisions on technical trade offs and approaches.

Communication:​ Outstanding communication skills. Ability to effectively craft and deliver concise and informative communications. Ability to listen to and address concerns of others, and to transfer and translate information from one level or team of the organisation to another.

Self-Management:​ Ability to set professional boundaries, and support others to do the same. Resilient and able to manage self and keep composure in times of stress. Able to work independently with minimum supervision.

Justice and Equity: ​Must embrace the principles of workplace justice, diversity and inclusion and apply them to day-to-day work. Brings a good understanding of how justice and accessibility show up in the domain of technology. 

Others:​ Organised, detail oriented and accurate. Able to create work plans and anticipate deadlines. Be comfortable juggling multiple priorities with competing deadlines. Must believe and embrace 350.org’s vision, mission, and progressive values.

Required Qualifications

• Hands-on technical experience.
• Experience managing a team of 5 or more. 
• Minimum of 5 - 10 years of experience in technical or technical management roles.
• Experience developing a long term strategy for technology and collaboration with other departments and teams.

Desired (but not required) skills and experiences

• Experience managing budgets, containing costs. Including controlling and monitoring costs on cloud platforms.
• Deep knowledge of web architecture - from the browser to the database.
• Experience with developing and integrating data analysis and reporting systems.

We are looking for someone who is comfortable working both independently and in teams, highly responsive, and able to lead initiatives as well as take direction from others. 

Position Type:  Full time

Application Deadline: Although we hope to begin interviews during the week of June 14th 2024, this job is open until filled, or the hiring manager determines that they can no longer accept applications. 

Start Date: [ASAP] (flexible) 

Compensation: Salary tier 4.2 Click here to view salary

Location: Remote within the countries 350.org currently operates. Current countries are: Argentina, Australia, Belgium, Benin, Brazil, Canada, Colombia, Fiji, France, Germany, Indonesia, Italy, Japan, Kenya, Netherlands, Philippines, Poland, Senegal, Singapore, South Africa, Spain, Sweden, Taiwan, Trinidad and Tobago, United Kingdom

No preference in US: Remote: in the following states CA, CO,CT, GA, MD, MA, ME, MT,NJ, NY, NC, PA, UT, VT, VA, WI, WA, or Washington, DC

Applicants must have the legal authorization to work for any employer in their country of residence. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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If you have suggestions for us on how to do this better, we really value your input and stronglyencourage you to write to us at[email removed - click apply for more details]with the subject line ‘Hiring Feedback’.