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Analyst I, Merchant Care - 12 month Fixed Term Contract


Posted 1 week ago

Join, a leading fintech, and become the catalyst for thriving digital economies as an Analyst I in Merchant Care.


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No salary declared 😔

icon Location

Ebène, Quatre Bornes, Mauritius

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Expires at anytime

Organisation summary: is at the forefront of the fintech industry, revolutionizing digital payments with a cloud-based platform that's both flexible and scalable. We're on a mission to help businesses flourish in the digital world, partnering with prominent brands like Wise, Sony Electronics, and Klarna. Our collaborative culture celebrates diversity and aims to empower every employee to excel.

  • Respond promptly to merchant inquiries and work towards timely resolutions.
  • Process change requests by coordinating with internal teams and merchants.
  • Work alongside teams such as Merchant Configuration, Legal, Risk, Onboarding, and Finance to streamline operations.
  • Handle multiple merchant inquiries simultaneously while maintaining high service standards.
  • Exceptional attention to detail and autonomous work ethic.
  • Strong communication skills and stakeholder engagement ability.
  • Resilience under pressure with multitasking and deadline orientation.
  • Eagerness to learn, adaptability to change, and relationship-building prowess.
  • Proficiency in English, with Salesforce experience beneficial.

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

The Role As an Analyst I, Merchant Care, you will be responsible for responding to merchant inquiries and ensuring timely resolution. You will gather relevant information from merchants and internal teams in order to process change requests. You will collaborate with internal teams; Merchant Configuration, Legal, Risk, Onboarding, and Finance teams to ensure seamless processing of requests. You will handle multiple inquiries simultaneously while maintaining exceptional service levels.

Job Requirements We are looking for someone with exceptional attention to detail and ability to work autonomously with minimal supervision. Strong communication skills with the ability to engage effectively with multidisciplinary senior stakeholders. Capacity to work under pressure, multitask, and meet tight deadlines. Quick learner, adaptable to changes in processes and procedures. Ability to build and maintain strong relationships with key stakeholders. Fluent in English. Familiarity with Salesforce is a plus.

Benefits We believe in equal opportunities. We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.


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