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Junior Personal Injury Claims Handler

Marshmallow

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Posted 2 weeks ago

Expired

Join a game-changing team as a Junior Personal Injury Claims Handler and empower the underrepresented with Marshmallow

Overview

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No salary declared 😔

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London, UK - Hybrid

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Expires at anytime

Organisation summary: Marshmallow is an innovative insurance company on a mission to offer fair prices and exceptional service, particularly for those new to the UK. As a disruptor in the financial services sector, Marshmallow is dedicated to supporting individuals traditionally neglected by the industry, using technology and a customer-centric approach to make a real difference in people's lives.

  • Role Summary:
    • Triaging and managing direct claimant claims within the OIC.
    • Contacting policyholders, witnesses, and Third Party Insurers to assess and agree on liability.
    • Communicating the claims process and managing policyholder expectations.
    • Aligning reserves with the company's reserving philosophy and handling payments accordingly.
  • Role Requirements:
    • Approximately 1 year of relevant experience in motor claims.
    • Experience with liability and quantum disputes.
    • Understanding of the RTA and Article 75 status within Motor Claims.
    • Strong time management and organizational skills with the ability to prioritize tasks.
  • Application Process Details:
    • Initial 30-minute call with the Talent Acquisition Team.
    • Technical & culture interview lasting 60 minutes with the Claims Team.

Benefits: Enjoy a hybrid work model, competitive bonus, flexible benefits budget, sabbatical leave, a 'work from anywhere' policy, mental wellbeing support, learning opportunities, private healthcare, tech scheme, and more.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role As a Junior Personal Injury Claims Handler, you will be triaging and managing direct claimant claims within the OIC. You will be contacting policyholders, witnesses, Third Party Insurers to assess and agree liability. You will be informing policyholders of the claim process and managing expectations as and when required. You will be reserving in line with reserving philosophy and checking and raising payments in line with reserves.

Job Requirements We are looking for someone with around 1 year of relevant experience in the motor claims space. You should have experience dealing with liability and quantum disputes and an understanding of the RTA and Article 75 status within Motor Claims. You should have good time management and organisation skills with the ability to prioritise work.

Benefits We offer a hybrid working model, a competitive bonus scheme, a flexible benefits budget, sabbatical leave, work from anywhere policy, mental wellbeing support, learning and development opportunities, private health care, a tech scheme, and more.

Applications Details We break it up into two stages: Initial call with someone in our Talent Acquisition Team (30 mins) A technical & culture interview with two people from our Claims Team (60 mins). We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

Additional Information To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings.

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