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Programme System Analyst (Salesforce)



Posted over 30 days ago...


Join WaterAid as a Programme System Analyst and play a pivotal role in transforming lives through the power of clean water


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No salary declared 😔

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Bangladesh, India, Nepal, or Pakistan (Onsite)

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Expires at anytime

WaterAid is an international non-profit organisation dedicated to making clean water, decent toilets, and good hygiene normal for everyone, everywhere. If you're looking to make a real-world impact alongside a passionate team, this is an exciting opportunity to bring your skills to a crucial role. By joining us, you'll contribute to our mission and support our commitment to enhance the quality of life and unlock the potential of millions of people worldwide.

  • Be a part of the Programme Information & Systems Team, focusing on managing and enhancing the WaterAid Programme System (WAPS).
  • Provide first line support, training, and manage user access to ensure system efficiency and data quality.
  • Collaborate with various teams to understand their needs and optimize the performance of WAPS.
  • Operational experience with databases or management systems.
  • Proven track record in developing and delivering training materials for non-technical users.
  • Expertise in improving data quality and a strong analytical skill set.
  • Business analysis experience with a methodical and problem-solving approach.
  • Experience with technology to enhance effectiveness and efficiency is critical.
  • Desirable: Hands-on experience with Salesforce and Amp Impact, and the ability to create system reports.

Application Process Details:

  • Application deadline: 23:59 on Sunday, 23rd June 2024.
  • Early application is advised, as the process may close earlier if a suitable candidate is found.
  • Applicants must demonstrate eligibility to work in the respective country.
  • All pre-employment checks will comply with local laws.

About WaterAid: Want to use your skills to support users and maintain, improve and help develop the usefulness and performance of the new WaterAid Programme System (WAPS)? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as our Programme System Analyst (Salesforce) to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team: The WaterAid Programme Information & Systems Team provides management information and systems so that programme staff are empowered to undertake effective planning and delivery of programmes and projects as well as ensure high-quality reporting of programme performance to the wider organisation. This role sits within the newly formed Programme Information and Systems Team within the Programme Operations Team, and reports to the Programme System Manager (Salesforce). It is accountable to the Joint WA Australia and WAUK Oversight Group.

About the Role: As our Programme System Analyst (Salesforce) you will be part of the team managing the joint WaterAid Australia/UK Programme System (WAPS). You will maintain, improve and help develop the usefulness and performance of WAPS for all users. You will support users by providing first line support, developing and delivering training materials and sessions, managing user access, defining and developing dashboards and reports, and working on initiatives to improve data quality. You will need to understand and appreciate the challenges faced by the functional teams and users, their priorities and concerns. In this role, you will support users as well as system administration and data management.

Job Requirements: Good understanding and operational experience of managing databases or management information systems. Experience of developing and delivering system training material, user training, and support services to non-technical users. Experience of improving data quality and understanding of importance of data quality and completeness. Strong analytical and problem-solving skills Methodical with strong analytical and problem-solving skills, Business analysis skills, including demonstrable experience of gathering and documenting user requirements, problem investigation and analysis. Experience of using technology to improve effectiveness and efficiency, and a willingness to complete formal system administration training and certification. Although not essential, we also prefer you to have: Hands-on experience using Salesforce and Amp Impact Experience defining, designing, and building system reports.

Application Details: Applications will close at 23:59 on Sunday, 23rd June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date. To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries.


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