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Audience Engagement Manager



Posted 1 week ago


Join TED as an Audience Engagement Manager and be a part of spreading globally impactful ideas


icon Salary

£80000 - £95000

icon Location

New York, NY, USA - Hybrid

icon Nomad Friendly?
icon Expires

Expires at anytime

At TED, we're on a quest to uncover and share knowledge that ignites curiosity, fosters community, and generates real-world impact. Our commitment to curiosity, understanding, and diverse perspectives drives us to create platforms where ideas can flourish and be activated globally. Here's your chance to contribute to this vibrant mission as part of our dynamic team.

  • Organisation summary - TED is dedicated to fostering a community of open-minded individuals passionate about knowledge and impact. With a focus on idea-sharing and global connection, TED is the ideal environment for those eager to contribute to a world of learning and inspiration.
  • Role Summary
    • Manage how event information and programming are communicated to audiences.
    • Collaborate with internal teams to ensure effective presentation of event offerings.
    • Provide world-class customer support and manage attendee experiences for TED’s events.
  • Role Requirements
    • Preferred degree or diploma in communications, public relations, marketing, or related field.
    • Minimum of 5 years in communications or a relevant role.
    • Proven experience in the event industry and managing people.
    • Proficiency in customer record databases or CRMs, email marketing platforms, and Google applications.
  • Benefits
    • Comprehensive health benefits, including medical, dental, and vision coverage.
    • Paid family leave and additional PTO.
    • Membership access to OneMedical and SpringHealth.
    • 401k plan with company match.

The position offers a hybrid work model with a requirement to be in our New York City office 2-3 days per week and occasional travel to TED Conference events. We're proud to be an equal opportunity employer and encourage all qualified individuals to apply.

Our mission: Spread ideas, foster community and create impact. TED is on a mission to discover and spread ideas that spark imagination, embrace possibility and catalyze impact. Our organization is devoted to curiosity, reason, wonder and the pursuit of knowledge — without an agenda. We welcome people from every discipline and culture who seek a deeper understanding of the world and connection with others, and we invite everyone to engage with ideas and activate them in your community.

The Audience Engagement Manager oversees how event information and programming are communicated to TED’s audiences. You collect, synthesize and disseminate information to attendees through a variety of channels — always keeping the attendee perspective in mind. You also act as a strategic partner with internal stakeholders to ensure their event offerings are presented effectively. You’re an active listener and a clear communicator; you enjoy collaborative work and can pivot on the fly. You can see the 'big picture' and communicate it seamlessly. As a member of the Events Team, your role plays an essential part in creating an outstanding experience for our attendees and contributes to the overall success of TED’s world-class events.

Qualifications include a degree (preferred) or diploma in communications, public relations, marketing, or similar program. 5+ years in communications or relevant experience. World-class customer support experience, both in-person and online. Experience in the event industry. Experience managing people; can build trust, motivate and aid a direct report’s career development and goals. Expert knowledge working with the following software: Databases or CRMs to manage customer records Mailchimp, Sailthru, or similar email marketing platforms Google applications, especially Sheets and Docs.

Benefits include full health benefits (medical, dental, vision), paid family leave, work-life balance encouraged (TED closes for a 1-week winter break plus you're eligible for additional paid time off), free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being, 401k with match.

The successful candidate will work 2-3 days per week from our New York City office as part of our hybrid work model. Must be within commuting distance of the office (Soho/Lower Manhattan). This position requires travel 1-3 times a year to and from TED Conference events within and outside the US. TED Conferences LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their cover letter (no more than one page) and resume.


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