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Farmer Services Support

Soil Association


Posted 1 week ago

Join Soil Association Exchange to shape sustainable farming and boost your career in an innovative agri-environmental platform


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Bristol with hybrid working

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Expires at anytime

Organisation summary

Soil Association Exchange is an exciting startup dedicated to transforming UK farming practices for better climate outcomes, nature conservation, and farmer profitability. Launched in 2022 from the Soil Association charity, the platform collaborates with farmers to measure and enhance their environmental impact while driving sustainable profitability. With partnerships including M&S, Sainsburys, Riverford, Arla, and Lloyds Banking Group, Exchange is poised to influence over 600 farms in 2024.

Role Summary

  • Be the first point of contact for farmers, establishing foundational relationships.
  • Offer administrative support and guide users through onboarding and digital mapping on the Exchange platform.

Role Requirements

  • Exceptional relationship-building skills with a friendly and approachable demeanor.
  • Ability to work effectively under pressure and deliver reliable results.
  • Passion for farming and environmental issues with a proactive, problem-solving approach.

Our Benefits

  • Starting at 27 days of annual holiday, increasing with service, plus bank holidays.
  • Progressive pension scheme with ethical investment options and employer contributions.
  • Complimentary membership to the Soil Association and discounts on organic produce.
  • Opportunities to volunteer and support local communities or environmental initiatives.
  • Family-friendly policies, flexible working, and a cycle to work scheme.
  • A social, passionate workplace promoting a sustainable lifestyle.

Additional Details

  • 37.5 hours per week (permanent, full-time).
  • Hybrid working arrangement based in Bristol.

About our Organisation

Soil Association Exchange is a new service and web-based platform for all UK farmers to help them farm in a way that improves the climate, protects nature and enhances their profitability. Exchange works with farmers to measure the environmental impact and then delivers bespoke advice on how those scores can be improved. Crucially, it then helps farmers understand and take advantage of the links between farming more sustainably and farming profitably. Exchange is a fast-paced, commercial startup that spun out of the Soil Association charity in 2022. Exchange sells its services to a variety of customers including retailers (M&S, Sainsburys) processors (e.g. Riverford and Arla) and financial institutions (e.g. Lloyds Banking Group). Through these companies we are set to work with over 600 farms in 2024.

About the Opportunity

The Farmer Services Support role will be crucial in establishing strong relationships with our farmers as you will be their first point of contact, setting the tone for their engagement with Exchange. You will provide administrative support and guidance externally for those interacting with Exchange, onboarding new users of the Exchange platform and guiding them through the farm setup process, helping them to create a digital map of their farm.

About You

You will have:

  • Strong relationship-building skills and be open and approachable.
  • A sharing mentality – ‘for the benefit of all'.

You will be:

  • Good at working under pressure and reliable.
  • Engaged with farming and the environment.
  • A true self-starter who loves grasping a problem and then figuring out how to solve it.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

  • 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
  • Pension scheme with ethical investment options and employer contribution increasing with length of servic
  • Free membership of the Soil Association and discounts on organic produce
  • Volunteer days to give back to the local community or support green initiatives
  • Family friendly policies and flexible working
  • Cycle to work scheme
  • Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce


37.5 hours per week



Bristol with hybrid working


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