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Join the revolution in global learning with Coursera's mission-driven team as a Rev Ops Systems Associate
Overview
Salary
£65200 - £81500
Location
United States
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Expires
Expires at anytime
Coursera is a pioneering online learning platform that offers universal access to top-tier education. Since its inception by Stanford professors in 2012, it has seen exponential growth, with millions of learners and partnerships with prestigious institutions. As a B Corp, Coursera is dedicated to making a positive global impact through learning.
Role Summary:
- Optimize CRM ecosystem for the GTM team to enhance sales and revenue.
- Collaborate with Sales, Strategy, and Operations to refine processes and implement new Salesforce features.
- Coordinate with offshore teams to ensure timely and quality feature deployment.
- Use Salesforce.com and other tools to automate and improve GTM team productivity.
Role Requirements:
- Minimum 2 years of experience in revenue operations process design and Salesforce customization.
- Proficiency in Salesforce.com, especially in flow automation, report generation, and Salesforce CPQ.
- Understanding of the subscription SaaS model and its key metrics.
- Strong project management skills with an analytical approach to problem-solving.
- Bachelor’s degree in Computer Science or Business, or equivalent experience, is preferred.
- Knowledge of Agile methodologies and tools like Jira/ServiceNow is advantageous.
- Salesforce certifications are highly desirable.
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.
Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview
As the Rev Ops Systems Associate, you will drive process improvements and help evolve how our GTM team leverages our CRM ecosystem to drive Sales productivity and revenue growth. Reporting into the Enterprise Process & Technology team, this role will work closely with leaders in Sales, Strategy and Operations to streamline processes and gather system requirements to implement new features in Salesforce, CPQ and other tools to support the Sales process and forecasting. This role will also work with the offshore admin/development team to ensure features get implemented on time and with high quality standards.
The ideal candidate should be a problem solver with project management skills, have a strong understanding of the B2B Subscription SaaS model and metrics, and have a track record of using Salesforce.com and other 3rd party applications to automate manual processes and improve the productivity of GTM teams. If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you.
Responsibilities
- Work on Salesforce.com development and maintenance (Sales Cloud)
- Work on Salesforce CPQ administrative tasks
- Maintain and develop integrations across our different business tooling
- Work with Sr Process & Technology Manager and Strategy & Planning team to define business problems, identify key requirements, document functional and technical designs, create user stories, and coordinate implementation with offsite development team
- Define clear acceptance criteria and test cases, identify test users, and coordinate user acceptance testing (UAT) to ensure business requirements are met and upheld.
- Maintain data quality and hygiene standards Salesforce, including running bulk data import/updates
Basic Qualifications
- 2+ years of experience designing revenue operations processes and building custom solutions in Salesforce (sales cloud) or working as a sr analyst in a Saleforce.com consulting practice.
- Experience working with Salesforce.com (flow automation, user management, report, dashboard generation), Salesforce CPQ (setting price and product rules, discount schedules, approval rules, product config)
- Understanding of subscription SaaS model and key metrics
- Strong ability to manage multiple projects with conflicting priorities with high attention to detail
- Methodical and analytical. Able to translate problems into solutions.
Preferred Qualifications
- Bachelor’s degree in Computer Science or Business, or equivalent experience
- Experience working on Sales/CS supporting tools such as Clari, Gainsight, LeanData, Gong, CLM tools such as Docusign/ Ironclad, Data Enrichment tools and data standardization tool (DemandTools)
- Experience working in Agile methodologies, sprint planning and using tools such as Jira/ ServiceNow.
- Experience supporting a large enterprise sales organization
- Salesforce.com Certifications such as Admin, Advanced Admin, Platform App Builder, Sales Cloud Consultant, and CPQ Specialist.
If this opportunity interests you, you might like these courses on Coursera:
- Business Metrics for Data-Driven Companies
- Influencing: Storytelling, Change Management and Governance Specialization
- Reports, Dashboards, and Customer Success in Salesforce
Compensation
Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. This role's targeted hiring base salary range is between $65,200 and $81,500. The actual base pay is dependent upon many factors, including but not limited to prior work experiences, training/education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits.
