Governance Lead

About Numan 

Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to shake off inertia, seize control of their health, and make the most of it. 

To deliver on our transformative mission, we are guided by our 5 company values: 

• Patients first.

• Deliver sustainable results at speed.

• Own the quality.

• Succeed together.

• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The role

The Governance Lead will play a pivotal role in providing a high quality professional support service to maintain and promote patient safety, clinical risk and audit management here at Numan. Working under the Governance and Risk Manager, you will support a governance and quality improvement agenda that will reflect regulatory responsibilities as well as Numan’s mission and values.

You’ll be:

• Responsible for supporting governance and risk in the business.
• Providing professional support on the CQC Fundamental Standards as they relate to patient safety.
• Developing relationships with clinicians and other teams to ensure the appropriate data is collected and outstanding data items have been obtained, contributing to the maintenance of completed databases.
• Managing clinical and non-clinical incidents, complaints, risk registers, health and safety risk assessments, clinical excellence and safety alerts.
• Supporting the Clinical Governance meetings of the business.
• Leading the investigation of incidents and complaints, identifying root causes and completing incident reports.
• Supporting the production and review of policies and Standard Operating Procedures (SOPs) and awareness of CQC requirements across the business.
• Carrying out governance related audits.
• Supporting the roll out of new projects from a governance perspective.
• Driving the implementation of learning from any incidents and complaints.

We’re looking for someone who:

• Has a good understanding and practical application of the Care Quality Commission systems and processes.
• Has managed risks and reporting systems and structures.
• Has experience with quality assurance and improvement including complaints management, audit, developing action plans.
• Is ideally registered with a professional body in the UK (e.g. GPhC or NMC)
• Can draft briefing papers, reports and correspondence.
• Can demonstrate the ability to work and develop using their own initiative and under minimal supervision.
• Has the ability to communicate effectively with a wide range of internal and external stakeholders.
• Can collate and analyse data and other evidence sources.
• Has good knowledge of managing Serious Incidents and Significant Events and the requirements needed to effectively investigate.
• Has the ability to undertake root cause analysis and make recommendations which influence a change in practice.
• Is able to develop and oversee a range of appropriate quality assurance tools and demonstrate knowledge of underpinning requirements e.g. QAF, incident registers, audit tools etc.
• Is committed to the provision of quality services.
• Is able to work independently as well as being an effective team member.
• Has a flexible, positive attitude to performing a wide range of duties.

It’s a bonus if you are:

• Experienced as a CQC Registered Manager.

Our benefits include..

📈  -  Share options.

🏖  -  25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 

🩺  -  Health insurance with Vitality.

🧸  -  Enhanced maternity and parental leave. 

💼  -  Employee assistance programme (access to therapy, financial planning and discounts).

⚖️  -  Generous pension (includes both employee and employer contributions).

💻  -  Flexible working options, including a dog friendly office in Farringdon. 

📚  -  Personal training and development budget via Learnerbly. 

👟  -  Gympass membership, giving you access to over 2,000 locations in the UK. 

☕️  -  Free office snacks including breakfast items, soft drinks, tea and coffee.

🚲  -  Cycle to work scheme.

%   -  Discount to Numan products for your friends and family.

🤲  -  Paid volunteering days. 

📅  -  An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.