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Tenancy Operations Associate

Home Made


Posted 1 week ago

Revolutionize the Rental Market with Home Made as a Tenancy Operations Associate in a Thriving Startup Environment


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Home Made is at the forefront of property technology innovation, transforming the rental industry with a customer-centric approach. As an ambitious startup, we offer a vibrant and dynamic workplace culture, perfect for individuals passionate about making a real impact in the fast-paced lettings market. Our mission to streamline the rental process makes Home Made an exciting place for growth and opportunity.

  • Guide tenants from initial payment intent to move-in, ensuring a seamless and customer-focused journey.
  • Remain vigilant on compliance with tenancy-related legislation and policy updates.
  • Work in tandem with the sales team to convert deals into tenancies smoothly.
  • Coordinate third-party tenancy services and manage pre-tenancy logistics.
  • Oversee deposit registration and adherence to compliance standards.
  • Engage in departmental projects aimed at enhancing efficiency and the customer experience.
  • Strong written and interpersonal communication skills.
  • Expertise in administrative tasks and a drive to achieve results.
  • Prior experience in lettings and an understanding of compliance aspects is essential.
  • Submit your application and CV to showcase your qualifications.
  • Partake in a video interview with the Customer Success Manager.
  • Complete an online assessment.
  • Attend an in-person interview with the Customer Success Manager and Head of Operations, including an assessment.

Tenancy Operations Associate | Home Made

Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made? 

Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental industry. 

So, if you love the energy of a startup,  eager to play a role in team building and expansion,and dream of shaking up the rental industry, then this role is for you!

Salary: depending on experience

Working hours: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu

Office location: Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)

The role:

Includes but not limited to…

  • Working through key processes from the moment a payment of intent is received through to move in.
  • Champion a customer-centric journey for tenants, conducting introductory calls, daily check-ins, and ensuring their needs are central to achieving the move-in milestone.
  • Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations.
  • Collaborate closely with the sales team to smoothly convert deals into tenancies, particularly when deals encounter hurdles.
  • Organising and managing third party tenancy services
  • Organising logistics including pre-tenancy maintenance
  • Monitor deposit registration processes to ensure compliance with relevant regulations.
  • Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey

About You:

  • You excel in written communication 
  • Builds strong connections through interpersonal skills and top-notch customer service
  • Navigates administrative tasks like a pro, keeping things running smoothly
  • Drives for results, always seeking effective solutions
  • Prior experience in the world of lettings and knowledge of low level lettings compliance

Benefits of working with us:

  • Annual Leave: 24 days leave + your birthday off!
  • Modern, state of the art offices
  • Employee Perks: discounts for stores, cinema etc
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
  • Mental Health First Aiders
  • On site Gym access, showers (towels & shower gel), and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

Interview Process:

  • Application: Application & CV - help us get to know you
  • 1st Round: Video Interview with Customer Success Manager
  • 2nd Round: Online Assessment
  • 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. 

All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details].


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