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Scheduling Coordinator

Home Made


Posted 2 weeks ago


Embark on a career in Property Technology with Home Made as a Scheduling Coordinator and revolutionize the renting experience


icon Salary

£24000 - £25000

icon Location


icon Expires

Expires at anytime

Home Made is at the forefront of the lettings prop-tech industry, rapidly transforming the rental market to be more efficient, secure, and equitable. Our energetic team is dedicated to rectifying the renting process once and for all. We're committed to innovation, upholding integrity, and fostering a diverse and inclusive work environment where every voice matters. Learn more about our mission to improve renting here.

  • Build and maintain relationships with landlords and tenants to ensure seamless scheduling of property viewings.
  • Coordinate travel routes for Sales Associates and manage calendar events.
  • Keep customers informed with timely and accurate appointment updates.
  • Seek ways to increase viewing efficiency for the Sales Team.
  • Conduct audits to maintain up-to-date property and access provider information.
  • Update stakeholders on any schedule changes and respond quickly to enquiries.
  • Participate in projects to enhance departmental functions and customer satisfaction.
  • Outstanding communication and team collaboration skills.
  • Strong organizational abilities with a knack for prioritizing tasks effectively.
  • Meticulous attention to detail with robust decision-making and problem-solving skills.

Home Made offers a range of benefits, including 24 days of annual leave plus your birthday off, modern office facilities, employee discounts, social events, a gym, and opportunities for professional development. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the recruitment process, please contact us at [email removed - click apply for more details].

Scheduling Coordinator | Home Made

Join our Sales Operations team - a great first step into the world of Property Technology and Operations!

This position offers a fantastic opportunity to work in collaboration with our Sales team to coordinate and optimise our Sales Associates (those who conduct the viewings of properties) travel itineraries, manage landlord appointments as well as delivering the highest level of customer service to our renters.With a mix of CRM management, customer service, project management and planning, it's a great place to develop core operations skills.

Location: Southwark, London (office-based role - 1 day WFH post probation)

Salary: £24K - £25K (Depending on experience)

Working Day and Time: 9am-6pm/10am-7pm Monday to Friday plus every other Saturday (advanced day in Lieu for Saturday work)

Working with us:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!

To explore more about what we do, click here.

Role and Opportunities:

Include but not limited to…

  • Building rapport and managing relationships with both landlords and tenants to ensure that our scheduled events happen without any issues
  • Coordinate Sales Associate's travel itineraries and manage all events in the calendar

  • Make sure that customers are always up to date with the latest, most relevant information regarding their appointments
  • Consistently look for opportunities to increase the number of viewings that can be delivered by our Sales Team
  • Conduct regular audits on all relevant information regarding properties and access providers to ensure the system is up to date

  • Updating Sales Associates, renters, and landlords if there are any changes

  • Responding promptly and professionally to calls and emails to make sure that customer queries are dealt with according to our best practices
  • Help with the development of the department by taking part in ad hoc project work that will add value to current processes and customer experience 

About You:

  • You have exceptional written and spoken verbal communication skills
  • You enjoy working as part of a team and thrive in a mutually supportive working culture
  • You have excellent organisation skills with the ability to prioritise workload
  • You have exceptional attention to detail
  • Great decision-making and problem-solving skills

Home Made Benefits:

  • Annual Leave: 24 days leave + your birthday off!
  • Modern, state of the art offices
  • Employee Perks: discounts for stores, cinema etc
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Culture Club: ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Mental Health Champions, CSR opportunities
  • On site Gym access, showers (towels & shower gel), and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details]


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