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Join Vouch and revolutionize tenant referencing with your exceptional customer support skills in a vibrant, flexible work environment
Overview
Salary
No salary declared 😔
Location
Sheffield United Kingdom
Nomad Friendly?
Expires
Expires at anytime
Organisation summary: Vouch is a trailblazer in the tenant referencing sector, harnessing cutting-edge technology to streamline the renting process for millions in the UK. Our team thrives on innovation and inclusivity, encouraging each member to contribute ideas and take part in a variety of projects. With a culture that values individuality and creativity, Vouch is the perfect place for those looking to make a real impact in a dynamic, supportive environment.
- Flexible hybrid working model with an office based in Sheffield city center.
- Diverse role handling direct support via phone, web chat, and email.
- Collaboration with multiple teams to ensure efficient resolution of support requests.
- Experience in high-volume inbound contact with a focus on quality customer service.
- Quick learner with the ability to grasp new systems and products.
- Personable and professional communication skills are essential.
What's in it for you?
- Generous annual leave plus bank holidays, increasing with tenure.
- £1000 Learning and Development budget and access to Learnably.
- Competitive pension scheme.
- Flexible and hybrid working options.
- Office perks like snacks and social events.
- Opportunities for progression within the Goodlord group.
Ready to make a difference in the world of renting? Apply in just a few minutes! For special interview process requests, simply let us you in your application. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please Note: All candidates must pass an Experian referencing check to comply with the Financial Conduct Authority regulations. No sponsorship is available for this role, and we do not require agency assistance at this time.
📍Location - 3 days a week at our office in Sheffield city centre, the other 2 are up to you (wfh/office)
The Company:
- Vouch is a referencing company with a difference ✨
- 2 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it more efficient and less stressful for tenants ❤️
- At Vouch, you aren't defined by your job description, we encourage you to get involved with the different projects happening & make an impact. Whether it’s an idea on how to improve our services, or simply establishing a new office tradition – we want to hear it 🚀
The Opportunity:
- Handling direct support requests via telephone, web chat and email.
- Liaising with the development, account management and sales teams to ensure support requests are resolved in an efficient and timely manner.
What we need from you:
- Experience handling a high volume of inbound contact while maintaining quality and excellent customer service.
- Ability to quickly understand new systems and products.
- You know how to strike the balance of being both personable and professional at all times
What's in it for you?
- 🌴 25 days annual leave with an additional day for each year your work here, plus bank holidays!
- 🚀 £1000 annual Learning and Development budget including access to Learnably
- ✨ Pension scheme
And some other perks are:
- 💻 Flexible working & hybrid working
- 🍿 Office snacks
- 🎉 We work hard but enjoy letting our hair down with plenty of team socials
- 🤗 Exposure to the Goodlord group and the opportunities to progress that come with that
What’s next?
If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!
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A full job spec is available on request
The Goodlord Group wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **
Regrettably we are not able to provide sponsorship for this role
No agencies please - we have tried and trusted partners we would turn to should we require support
