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Student Experience Associate

General Assembly

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Posted 2 weeks ago

Join the forefront of tech education with General Assembly's transformative programs and shape the future of learning

Overview

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No salary declared 😔

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Bahrain

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Expires at anytime

General Assembly (GA) is a global leader in education that offers innovative, experiential learning in the most sought-after tech skills. With a professional community of over 95,000 alumni, GA has been recognized by The Economist, Wired, and The New York Times for its impact on career growth and helping employers develop top tech talent. As a recipient of Deloitte’s Technology Fast 500, and hailed by Fast Company as the #1 Most Innovative Company in Education, GA is an exciting place to grow professionally.

  • Develop and manage Student Experience strategies on campus.
  • Enhance student onboarding processes and ensure a positive learning journey.
  • Collect and utilize student data to support Education teams.
  • Build strong relationships with each student cohort.
  • Conduct student orientations and offboarding, including certification distribution.
  • Support in instructor hiring and management.
  • Minimum 2 years in customer service roles, with a high level of organization and communication skills.
  • Proficient in Google Suite and adept at using tech systems.
  • Strong interpersonal skills and proficiency in English & Arabic.
  • Ability to drive results, plan effectively, and solve problems.
  • Experience in community building and event planning is a plus.

Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

***THIS IS A ONE YEAR CONTRACT

This role will be responsible for student and course operations and seek to find process efficiencies on campus. You’ll be responsible for driving a positive learning experience for all incoming students, and streamlining all student on-boarding processes.

Responsibilities:

  • Building and managing Student Experience strategy and acting as the SE representative for your campus.
  • Owning and iterating upon current student onboarding (welcome email, course trackers,Slack, Github Enterprise, etc).
  • Collect student data pre-course and share results with the Instructor Management team.
  • Cultivate meaningful, honest relationships with each cohort or program.
  • Develop a deep understanding of all GA Education Product lines.
  • Help facilitate student orientation, including scheduling and sending event reminders.
  • Offboard students by sending certificates of completion to graduated students.
  • Observe instruction and provide coaching to students, address issues and support continuous growth of classroom culture.
  • Support with instructor hiring, and management-related processes.



Required skills:

  • At least 2 years of work experience in a customer service role.
  • Highly organized.
  • Great written and verbal communication skills.
  • Tech and system savvy; familiar with Google Suite.
  • Strong interpersonal skills for handling difficult conversations.
  • Fluency in English & Arabic.
  • Bonus: Community building! We're looking for someone who can plan an event and keep our diverse community engaged.

Competencies:

  • Customer focus.
  • Drive for results.
  • Planning.
  • Problem solving.
  • Data driven.
  • Conflict resolution and negotiation.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

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