Product & Operational Change Manager

📍London OR UK remote | 💰 £48,000 - £70,000 + Benefits | Hear from the team ✨ 

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ❤️

⭐Our Ops Change team

The Ops Change Team’s mission is to ensure we are prepared for all high impact changes which impact multiple Customer Operations (COps) services. As Monzo expands product lines and geographies, and embarks on high visibility marketing campaigns and scales our operational tools to meet these needs, Ops Changes Managers will coordinate across COps domains to ensure we’re prepared for these changes. 

🔑You’ll play a key role by…

• Partnering with new product teams to design the product and necessary COps services in line with our COps Servicing design principles
  • Creating and co-ordinating COps readiness plans covering each impacted COps domain, working closely with Ops Analysts to ensure they can successfully embed required change into their areas
  • Where no process owners exist, designing and embedding required COps processes/workflows, before agreeing long term ownership with COps Senior Managers
  • Monitoring success metrics of launches and adapting COps designs in response, before handover to BAU delivery team
• Partnering with Ops Product teams to design and roll out changes to our Ops Engine which impact multiple COps domains
  • Understanding needs of each COps domain, in order to contribute to design
  • Co-ordinating appropriate roll out and communication plans to each COps domain
  • Creating an effective feedback loop from COps to our product teams
• Supporting on COps readiness plans for large marketing campaigns and incidents

🤩We’d love to hear from you if…

• You have experience & knowledge of an Ops Engine system and tools
• You can demonstrate experience supporting Ops Product change
• You have strong project management skills
• You have experience supporting the launch of new product lines or large marketing campaigns
• You have strong prioritisation skills
• You are confident communicating with senior stakeholders
• You can enable the design of excellent COps processes

🙌 What’s in it for you💰£48,000  - £70,000 ➕share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The screening journey has 3 key steps

• Short call with a Monzo Recruiter
• Initial video call with the hiring manager
• 2 x 60 minute video-call interviews 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [email removed - click apply for more details]  You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

⏳ The closing date for applications is 6pm on 21st June

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