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Farmer Services Support

Soil Association


Posted 2 weeks ago

Join a revolutionary platform transforming UK farming for sustainability and profitability


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icon Location

Bristol, UK - Hybrid

icon Expires

Expires at anytime

Organisation summary: Soil Association Exchange is an innovative startup aimed at revolutionizing UK farming through environmental stewardship and enhanced profitability. As a spin-off from the renowned Soil Association charity, Exchange offers farmers a unique web-based platform that measures environmental impact and provides tailored advice for sustainable and profitable farming practices. The platform collaborates with prominent partners like M&S, Sainsburys, Riverford, Arla, and Lloyds Banking Group, offering a dynamic and fast-paced work environment.

  • Role Summary:
  • Be the primary point of contact for UK farmers, setting the engagement standard with Exchange.
  • Offer administrative support and guide users through the Exchange platform.
  • Assist farmers with digital mapping and onboarding processes.
  • Role Requirements:
  • Strong relationship-building skills with an open and approachable demeanor.
  • Ability to work effectively under pressure and maintain reliability.
  • A passion for farming and environmental issues.
  • Proactive problem-solving skills and self-starting capabilities.
  • Application Process Details:
  • Submit your application via the 'apply now' button.
  • Monitor your email for application confirmation and interview updates.
  • Contact [email removed - click apply for more details] for any queries.
  • Note: CVs or Cover Letters are not accepted.

Enjoy benefits such as increasing annual leave, ethical pension options, free membership, organic produce discounts, volunteer days, family-friendly policies, flexible working, and a cycle to work scheme within a passionate and sociable team.

Soil Association Exchange is a new service and web-based platform for all UK farmers to help them farm in a way that improves the climate, protects nature and enhances their profitability. Exchange works with farmers to measure the environmental impact and then delivers bespoke advice on how those scores can be improved. It then helps farmers understand and take advantage of the links between farming more sustainably and farming profitably.

Exchange is a fast-paced, commercial startup that spun out of the Soil Association charity in 2022. Exchange sells its services to a variety of customers including retailers (M&S, Sainsburys) processors (e.g. Riverford and Arla) and financial institutions (e.g. Lloyds Banking Group).

The Farmer Services Support role will be crucial in establishing strong relationships with our farmers as you will be their first point of contact, setting the tone for their engagement with Exchange.

You will provide administrative support and guidance externally for those interacting with Exchange, onboarding new users of the Exchange platform and guiding them through the farm setup process, helping them to create a digital map of their farm. You will have strong relationship-building skills and be open and approachable. You will be good at working under pressure and reliable. You will be engaged with farming and the environment. You will be a true self-starter who loves grasping a problem and then figuring out how to solve it.

We offer a range of financial and lifestyle benefits to all our employees, including:

27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)

Pension scheme with ethical investment options and employer contribution increasing with length of service

Free membership of the Soil Association and discounts on organic produce Volunteer days to give back to the local community or support green initiatives

Family friendly policies and flexible working

Cycle to work scheme

Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce.

To apply, click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early. Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. For any queries, please contact [email removed - click apply for more details]. Please note we do not accept CVs or Cover Letters.


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