IT Support Administrator

About Birdie: Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is proud to be recognised as a B-corp. Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs. As of June 2022 we closed our series B funding with £25m invested by Index Ventures, Sofina & Omers. In 2023 we were named 6th in Deloitte fast 50 celebrating innovation and entrepreneurship in Tech.

The role: We’re looking to extend our IT team to help provide internal support to our growing employee base whilst also improving the efficiency and security of our processes. You will provide 1st and 2nd line IT support for all employees at Birdie, respond to IT support requests in a timely manner, troubleshoot hardware and software problems, logging issues and documenting fixes, manage our inventory of devices including laptops and smartphones, assist with the setup/decommissioning of equipment, as well as the logistics around sending the equipment, perform regular system checks and updates, including patching applications, maintain good relationships with our partners and suppliers, help to manage the onboarding and offboarding of employees, have the ability to lead projects and help improve processes within the IT team, respond and react to security incidents, working alongside our security partners.

Job requirements: At least 2 years of experience in an IT Support role, previously worked with a similar tech stack in a start/scale up fast paced environment, CompTIA/Microsoft/Cisco qualifications or relevant degrees/apprenticeships are a plus, you have great team spirit with a problem-solving attitude, excellent communication skills in person and remotely, and the ability to adapt communication depending on the audience, you are autonomous and can manage competing priorities, experience with inventory management is a plus, a passion for emerging technologies and a strong desire to learn, ability to maintain confidentiality of company information.

Benefits: We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth. We offer competitive salary packages, generous stock options, an annual personal development budget, a WFH equipment budget, 33 days base holiday, an extra day off for your birthday, 2 paid days each year for volunteering, a sabbatical policy, comprehensive health insurance with AXA, gym and wellbeing discounts, a cycle to work scheme, highly favourable parental leave policy, 5 additional paid days of leave for fertility treatments, employer pension contribution, frequent company socials, trips and meals.

Applications details: This role is hybrid with the successful candidate working from our London office at least twice per week. Birdie cannot currently support any visa applications, we do require permanent right to work in the role’s location.