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Policy Fraud Lead



Posted 3 days ago


Join Marshmallow's mission to revolutionize insurance for those stepping outside the norm – Be our Inscrime Team Leader


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No salary declared 😔

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London, UK

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Expires at anytime

Organisation summary: Marshmallow is a forward-thinking insurance company on a mission to provide fair pricing and exceptional service to people who have relocated to the UK. As champions for the underrepresented, Marshmallow is dedicated to creating innovative solutions for those often overlooked by traditional financial services. Joining this team means being part of a company committed to making a difference in the lives of its customers.

Role Summary:Oversee the operational delivery of the Inscrime team’s workload, KPIs, and SLA.Report on team performance weekly and manage strategy and team capacity planning.Improve fraud detection processes and maintain industry-leading standards in rules, models, and analysis.

Role Requirements:Minimum of 4 years in fraud prevention, insurance industry experience preferred.Proven experience in driving process change and strategy ownership.Strong analytical skills and prior management experience.

Application Process Details:Initial 30-minute call with TA Partner Sophie Tucker.1-hour skill-based interview discussing previous and technical experience.1-hour culture interview to assess fit with company processes and values.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role You’ll be responsible for the operational delivery of the Inscrime team’s workload, KPIs and SLA and will report on this weekly. You will own the strategy and team capacity planning ensuring the right people are in the right place and the right volumes are coming through to the team. You will work to constantly improve how we find organised fraud by ensuring our rules, models and analysis are the best in the industry.

Job Requirements You have 4+ years working in fraud prevention, preferably in the insurance space but not essential. You have a proven track record of driving process change, owning strategies, working with a wide range of stakeholders and measuring the success of changes. You have strong analytical skills and previous management experience.

Benefits Flexible working, competitive bonus scheme, flexible benefits budget, sabbatical leave, work from anywhere, mental wellbeing support, learning and development, private health care, medical cash plan, tech scheme, 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Application Details We break it up into 3 stages: Initial call with Sophie Tucker - TA Partner (30 mins), a skill-based interview where you will discuss your previous and technical experience (1 hour), a culture interview to check that your work style fits our processes and values (1 hour).


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