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Join the financial revolution as a Collections Specialist at Monzo and help change lives with our innovative banking services
Overview
Salary
£24000 - £27000
Location
Remote (UK)
Nomad Friendly?
Expires
Expires at anytime
Monzo is transforming the banking industry with its customer-centric approach, award-winning services, and vibrant team culture. As a digital bank, Monzo is dedicated to making financial services more accessible and straightforward, using technology to simplify banking and empower its customers. Joining Monzo means becoming part of a passionate team that supports each other and strives to make a real difference in people's financial lives.
- Support customers in debt, offering compassionate solutions
- Utilize Monzo's lending products and credit knowledge
- Engage with customers through chat, calls, and emails
- Ensure compliance with regulatory obligations
- Prior experience in Collections or Debt Recovery
- Customer support background, preferably in a contact center
- Exceptional communication skills and attention to detail
- Ability to start on August 5th with a commitment to a 7-week training schedule
Application Process Details:
- Complete application questions and scenarios
- Attend a Competency-based Values and Role Specific Interview
- Expect a 2-3 week interview process
- Contact [email removed - click apply for more details] for questions
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
📍Location Remote in the UK | 💰 £24k to £27k + Benefits | Hear from the team ✨
- You are able to start on 5th August and able to attend 7 weeks training, Monday to Friday 9am - 5.30pm (no holidays or appointments allowed during this time).
- Prior collections or debt recovery experience
- You’ll need to have a background supporting customers, working in a contact centre.
- The ability to communicate with customers to the highest standard because we only want the best for them. You can ask open questions to understand their situation, listen and provide solutions via our in-app chat, outbound and inbound calls and emails.
- From time to time things are complex so a keen eye for detail and a high standard of work will really help in this team.
- Understanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).
- Most importantly - you live and breathe people and customers like we do.
The interview process:
Our interview process involves 2 main stages:
- Please answer the application questions and the 4 scenarios within
- Competency-based Values and Role Specific Interview - 60m mins approx.
Our average process takes around 2-3 weeks. If you have any questions please email me on [email removed - click apply for more details]
💰 £24k to £27k ➕ plus stock options & benefits
⏰ Your working life and shift requirements
- Working hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working).
- Your shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance.
- You're guaranteed 1 full weekend off each month.
- We'll guarantee time off on your birthday (if you want it) with the exception of your training period. This will come from your regular holiday balance and provided you have enough to cover it.
📚 Learning budget of £1,000 a year for books, training courses and conferences
➕ And much more, see our full list of benefits here
Please note we will close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment.
#LI-REMOTE #LI-NE
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
