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Join TED's dynamic team as an Audience Engagement Manager and contribute to the global exchange of innovative ideas
Overview
Salary £80000 - £95000
Location New York, NY, USA - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation summary:
TED is a global platform committed to spreading groundbreaking ideas and fostering a sense of community. Renowned for its inspiring talks and conferences, TED is an organization that values curiosity, knowledge, and diverse perspectives. Joining TED means becoming part of a team that encourages thought-provoking conversations and strives to make a meaningful impact in communities around the world.
- Role Summary:
- Oversee communication of event information and programming to TED’s audiences.
- Collect, synthesize, and disseminate information to attendees across various channels.
- Collaborate with internal stakeholders to present their event offerings effectively.
- Play a key role in creating an exceptional experience for TED event attendees.
- Role Requirements:
- Degree or diploma in communications, public relations, marketing, or a similar field is preferred.
- Minimum 5 years of experience in communications or a related field.
- Proven experience in customer support and the event industry.
- Ability to manage and develop team members.
- Proficiency in CRM databases, email marketing platforms like Mailchimp or Sailthru, and Google applications.
- Application Process Details:
- Apply online with a one-page cover letter and resume.
- Position includes comprehensive health benefits, paid leave, and retirement plan contributions.
- The role involves a hybrid work model and requires occasional travel to TED events.
Our mission: Spread ideas, foster community and create impact. TED is on a mission to discover and spread ideas that spark imagination, embrace possibility and catalyze impact. Our organization is devoted to curiosity, reason, wonder and the pursuit of knowledge — without an agenda. We welcome people from every discipline and culture who seek a deeper understanding of the world and connection with others, and we invite everyone to engage with ideas and activate them in your community.
The Audience Engagement Manager oversees how event information and programming are communicated to TED’s audiences. You collect, synthesize and disseminate information to attendees through a variety of channels — always keeping the attendee perspective in mind. You also act as a strategic partner with internal stakeholders to ensure their event offerings are presented effectively. You’re an active listener and a clear communicator; you enjoy collaborative work and can pivot on the fly. You can see the 'big picture' and communicate it seamlessly. As a member of the Events Team, your role plays an essential part in creating an outstanding experience for our attendees and contributes to the overall success of TED’s world-class events.
Qualifications include a degree (preferred) or diploma in communications, public relations, marketing, or similar program. 5+ years in communications or relevant experience. World-class customer support experience, both in-person and online. Experience in the event industry. Experience managing people; can build trust, motivate and aid a direct report’s career development and goals. Expert knowledge working with the following software: Databases or CRMs to manage customer records Mailchimp, Sailthru, or similar email marketing platforms Google applications, especially Sheets and Docs.
Benefits include full health benefits (medical, dental, vision), paid family leave, work-life balance encouraged (TED closes for a 1-week winter break plus you're eligible for additional paid time off), free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being, 401k with match.
The successful candidate will work 2-3 days per week from our New York City office as part of our hybrid work model. Must be within commuting distance of the office (Soho/Lower Manhattan). This position requires travel 1-3 times a year to and from TED Conference events within and outside the US. We invite all qualified candidates to apply online with their cover letter (no more than one page) and resume.
