Volunteer IT Support Volunteer

What will you be doing?

Although this role is mostly remote. We are looking for someone who lives in or near to the towns our Charity serves. These are Bovey Tracey, Ashburton and Buckfastleigh in Devon. Purpose of the role is: to support the small staff and volunteer team by providing IT ‘help desk style’ support. We have a hot desk at Ashburton Hospital and meet each other there a couple of times a month. But our work requires our team to spend most of their time out in the community. Listening and supporting people to live independently. Our staff are very skilled at helping people who need support with their wellbeing, or are isolated and who often have dementia. We happily admit that our IT knowledge is not as good as we’d like it to be. We also have limited time and we have to prioritise people over the time it takes to get our IT systems running smoothly. We know that someone volunteering to support us to get this working properly for us would make a huge difference to the way we work. We don’t have the funding to pay for IT support which is why we are seeking a volunteer(s) to help us with this. What does this involve:

Help us get the best out of our Microsoft 365 Business Premium Account. We have a number of free licences because we are a not for profit organisation. First task would be checking how we have set this account up as we know that we could have set this up and be using this better, Laptop health check and standardise configuration, approx 10 laptops. Once checked this could be done annually. Help get Microsoft 365 accounts synced on all organisation mobile phones Providing a help desk style support. Each week we will list any issues we have and Microsoft Authenticator. Including deleting users on MO365 (together with their licence's) who have left Provide advice on managing SharePoint Signposting staff and volunteers to guides on how to troubleshoot easy issues. Occasionally running a 15 minute session on how to use apps Very infrequently onboarding any new IT users Advise on IT equipment, apps and services going forward

We are open to volunteers sharing roles so one person doesn't have to do all these tasks. The main things that matters is that you want to help us.

What are we looking for?

First and foremost you will enjoy resolving IT related problems (software and hardware) Ability to monitor and maintain systems and networks Able to communicate issues and solutions, dealing with problems in positive way Knowledge of Microsoft 365 account management would be desirable but not essential Previous experience of IT Applications and System support desirable but not essential

What difference will you make?

You will enable us to be more effective with the use of our IT and in turn make our charity be better at responding to local needs and better at communicating with each other. Your help, making our IT systems run more smoothly, will help us measure our impact and be able to demonstrate to funders that we are worth giving grants to. We know that we a great at supporting people in our community and you will feel part of a dedicated team who is helping changing people's lives.