Return to jobs
Join Funding Circle UK and revolutionize SME lending with your exceptional customer support skills
Overview
Salary
No salary declared 😔
Location
London, United Kingdom - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary: Funding Circle UK is on a mission to empower small businesses by simplifying the funding process through state-of-the-art technology and data. Celebrating over a decade of innovation, we've become a pivotal force in the SME lending space, offering unmatched customer experiences and reshaping the financial landscape for business owners.
Role Summary:
- Assist borrowers through the loan application process for new product offerings.
- Provide top-tier customer support to SME owners during their funding journey.
- Act as a key player in the Sales and Operations Channels by delivering exceptional service.
Role Requirements:
- Driven and team-oriented with a passion for success.
- Dynamic, KPI-focused, and thrives under pressure.
- Excellent multitasking and time management abilities.
- Clear and transparent communicator with customers.
- Adaptable and eager to contribute product feedback for continuous improvement.
Benefits:
- Hybrid work model with home office support and in-office perks like free barista and subsidized lunches.
- Flexible working arrangements.
- Comprehensive health coverage including private medical, dental, and reproductive health support.
- Wealth benefits including financial coaching and retail discounts.
- Professional development allowance.
- Lifestyle perks such as gym membership and electric car scheme.
The role In the Borrower Service team at Funding Circle UK, you will assist and help the borrower complete their loan application through to offer and will be working on one of our new products. This role is to provide customer support to SME business owners during their application process. As a Service Support Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.
Who are we? Our mission is to build the place where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending.
Job requirements We’re looking for someone who is driven to succeed both individually and as part of a team. You should be dynamic and KPI driven with the ability to work well under pressure. You should be proficient at multitasking with strong time management skills and have a transparent communication with the customer - both good and bad. You should be adaptable and ready to provide feedback on products and how customers are feeling to help aid future improvements.
Benefits Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. We are committed to being full-time hybrid; three days from home for which we will help support your home working set-up and two in the office where you can take advantage of our free barista and subsidised lunches through JustEat. We support flexible working arrangements. We offer Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, and exclusive discounts with Hertility for reproductive health support. Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Learning allowance of £300 a year Lifestyle: Gympass, Electric Car Scheme and more!
