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Join the vibrant V&A Membership team and become a pivotal part of the world's leading art and design museum
Overview
Salary £25500
Location Cromwell Road, London
Expires Expires at anytime
The Victoria and Albert Museum (V&A) is a hub of art, creativity, and history, boasting an extensive collection of over 2.8 million objects. Our mission is to inspire by showcasing the world's art and design heritage. Joining our team means contributing to a culture of passion, innovation, and inclusivity, dedicated to bringing the joy of art and design to a global audience.
- Engage with visitors and promote the benefits of V&A Membership.
- Provide exceptional service to members in person, via email, and over the phone.
- Work collaboratively with Visitor Experience and Retail teams.
- Handle administrative duties and offer support to the Membership office.
- Work weekends as part of a dynamic work schedule.
- Strong customer service skills and the ability to communicate effectively.
- Proven administrative experience and multitasking abilities.
- A positive attitude towards teamwork and collaboration.
- Commitment to diversity and inclusion in the workplace.
The Role An exciting opportunity to join the V&A Membership team. The post holder will work across several busy front of house customer facing positions as well as fulfilling office administrative tasks. They will be responsible for proactively converting general V&A visitors and exhibition ticket buyers into engaged Members in collaboration with the Visitor Experience and Retail teams. The post holder will also provide service support to existing V&A Members at both the Members’ Room Desk and ground floor Membership Desk, as well as via email and phone. The role will provide administrative support to the Membership office during quieter times and at the beginning and end of desk shifts when the Museum is closed. Regular weekend work is required.
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
ED&I at The V&A At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications: The Guaranteed Interview Scheme – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities; Providing an inclusive and accessible recruitment process. Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job. Supporting employees and adjustments during employment.
