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Join the award-winning team at Scott Dunn to craft bespoke luxury holidays and deliver unrivaled experiences worldwide
Overview
Salary No salary declared 😔
Location Hammersmith, London, UK
Expires Expires at anytime
Organisation Summary:
Scott Dunn is synonymous with luxury travel and personalized service, offering tailor-made holidays that cater to the discerning traveler. With a global presence and a reputation for excellence, Scott Dunn has been recognized for its commitment to creating unforgettable holiday experiences. Join a company where your work directly contributes to our guests' cherished memories.
- Role Summary:
- Manage the full sales cycle for exclusive, custom-made European holidays.
- Be the go-to expert and primary contact for clients.
- Work with a Sales Support consultant to ensure all holiday aspects are impeccable.
- Follow up with guests for feedback and to generate new enquiries.
- Achieve individual and team sales targets while adhering to Key Performance Indicators.
- Develop an in-depth knowledge of products and destinations within Scott Dunn's portfolio.
- Support marketing efforts such as brochure production and email campaigns.
- Engage with guests in person as needed.
- Master various software applications relevant to the role.
- Collaborate with various departments to enhance sales and service.
- Role Requirements:
- Expertise in luxury travel products and destinations.
- Driven by sales targets and a passion for numbers.
- Outstanding communication skills with a friendly telephone manner.
- Meticulous attention to detail and organizational prowess.
- A track record of delivering exceptional customer service.
- Benefits:
- Opportunities for career and personal growth.
- Educational trips and LinkedIn learning access.
- Personal development time allocation each week.
- Competitive salary, commission, and bonus incentives.
- Generous leave entitlements and a personal travel fund.
- Subsidized healthcare, pension scheme, and staff insurance.
- Volunteering leave and industry discounts.
- Share options in Flight Centre Travel Group.
Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.
The Role
As a Senior Travel Consultant, you will take ownership for all aspects of selling luxury, tailormade holidays, whilst navigating and creating experiences utilising carefully curated product spanning across our European destinations. You will act as the main point of contact for our guests and will be provided with all the tools to succeed including support from a dedicated sales support consultant who assists across the guest-journey.
Responsibilities
Your responsibilities will include selling and booking holidays, working in conjunction with your Sales Support consultant to ensure all elements of the holiday are outstanding, contacting guests on their return to receive feedback and create new enquiries, working towards individual and team sales targets and meeting Key Performance Indicators, developing excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio, supporting all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events, meeting guests on a face-to-face basis when required, learning and becoming conversant with all computer software applications, and working closely with all departments and Sales teams.
Job Requirements
As a Senior Travel Consultant, you will be a specialist with significant product and destination knowledge acquired across the key product areas. You should be sales driven with a keen eye for numbers, have an enthusiastic and polite telephone manner, excellent attention to detail, proven organisational skills, and proven experience delivering exceptional customer service.
Benefits
We offer a range of benefits including career progression, personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. We also offer commission and bonus incentive schemes to compliment competitive salaries, a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We also offer subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!
Application Details
If you are interested in working with Scott Dunn, please apply now.
