Operations Manager

Big delivery companies have had it their way for too long. In a world where you can order food from any restaurant and get it delivered in minutes, ecommerce is being left behind. The legacy companies chuck parcels over your fence, make you wait in all day, or give you tracking that feels like it was built in the 90s (probably because it was). It’s a terrible experience for consumers and merchants alike.

We’re on a mission to change that. We’re rebuilding deliveries from the ground up, using our own tech and electric vehicles to fundamentally change the way things work. We’re building the best deliveries on earth 🌎

The operations team at Packfleet is the backbone of everything we do. We manage the entirety of the physical operation, including managing our drivers and warehouse team, ensuring our all-electric fleet is raring to go, amazing customer support for merchants and recipients, and much more. Plus problem solving in the moment when things go wrong!

We're looking for amazing people to join our operations team. Your role will be varied, with room to grow in the directions that you enjoy.

You will be taking on challenging operational problems that are critical to our success, whether in the warehouse, with our fleet & drivers, relationships with our delivery service partners, or with our trunking partners. Your role will be varied with a lot of room to grow in the directions you enjoy.

We're looking for someone that doesn’t necessarily have direct experience but instead someone smart and capable who’s excited about getting hands-on with the operation, making data-driven decisions, and learning as we grow.

What you’ll be doing day to day:

• Ensuring our operation is set-up for success, with a high performing delivery & hub team, which is able to hit targets and manage the inherently unexpected nature of operations
• Managing the relationship with external parties, whether delivery service partners or trunking partners and ensuring their drivers are performing well
• Owning an area of the operations budget and challenging yourself to improve this by digging into the data
• Supporting our front-line live operations & customer operations team so they are set up for success as they support drivers on the road and merchants & recipients
• Nurturing a transparent and supportive culture within the wider team
• Taking on challenging operational problems that are critical to our success, and drive us forward as a company
• Being on-call as needed if there are critical issues or incidents
• Getting the opportunity to input into other areas of the business that interest you, whether that’s refining the product, diving into SQL, or anything else

🏡 Logistics (pun intended 🫢)

This is a hybrid role. Our office/depot is based in Bermondsey, London where we spend at least 2 days/week together. Being in the office/warehouse is important for keeping us close to the day to day physical operations, so we get to see on a granular level how Packfleet operates. 

💌 How to apply

You can apply here in just a few minutes, and if you have any questions or queries you’re welcome also to drop an email to [email removed - click apply for more details] as well. We are able to sponsor visas for this role.

💛 Our commitment to diversity

We care deeply about creating a diverse team so we particularly encourage applications from people from different underrepresented demographics and encourage you, regardless of your background and past experience, to apply if the role excites you.

If we want to solve problems for people across the UK (and one day around the world), our team has to represent those we’re solving them for. So we need to attract the best talent and create an environment that supports and includes them.

Requirements

You should apply if:

• You’re excited about what we’re doing! We’re a tech company working in a very traditional industry and that gives us a huge opportunity to build something truly different.
• You’re comfortable getting hands-on in an early stage startup environment. We’re still a small team and so you’ll be involved in everything.
• You build your thinking up from first principles, rather than just taking what you’ve seen elsewhere.
• You have an analytical and data-driven approach to solving problems.
• You can point to some relevant experience that gives us a good sense of your abilities. This doesn’t need to be operations or logistics specific.
• You’re an excellent communicator that can resolve issues for both businesses and individuals with our tone-of-voice.
• You care about the team and culture we are building, and understand the importance of giving feedback and supporting others around you.

Benefits

What you’ll get:

• A competitive internally-transparent salary and stock options in Packfleet, with the choice to trade-off salary for additional stock options on signing. The range for this role, based on experience, is £40,000 - £45,000 alongside meaningful equity.
• Experience at an early stage startup, with a team that’s taken companies from zero-to-one before.
• A close knit working environment where everybody is working in the same direction, with regular monthly socials.
• A company & culture that cares about the people within it, with benefits like health insurance, mental health days-off, a learning budget, internally-transparent salaries and 35 days holiday (inc. bank holidays) with top-ups & unpaid holiday if you need more.
• Our Recharge Day on the last Friday of every month: a paid day off, to spend doing something you enjoy with others in the team, rest and recuperate, or a bit of both.
• A budget to spend at our merchants every month, as well as free deliveries through Packfleet, so you can support independent businesses and also get the Packfleet experience first hand.
• The equipment you need to work to your best.