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Join an innovative team at Marshmallow as a Customer Happiness Executive, driving change and making migration easy.
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is a company fiercely committed to simplifying the migration process. Comprised of a team of problem solvers, our culture promotes continuous learning and personal growth. Joining us offers you a chance to make an impact and help in crafting innovative solutions.
Role Summary
- Provide real-time support to customers via live chat
- Assist in renewal-related inquiries
- Train to handle cancellation cases and propose solutions to retain customers
- Work with a Team Leader to evaluate performance and set developmental goals
Role Requirements
- A passion for excellent customer service
- Comfortable with change and a dynamic start-up environment
- Previous customer-facing experience is preferred, especially in online support or hospitality
- Fluency in English, both written and oral
- Openness to work in shifts and eagerness to learn
Benefit offerings include a flexible work schedule with one office day per week in Budapest, personal growth allowances, mental wellbeing support, a bonus scheme and more. We keep team spirit high with social budget, bi-weekly lunches, and office refreshments.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.
The role As a Customer Happiness Executive, you will be providing real-time customer support via live chat, focusing on renewal-related inquiries during the first six months, helping customers understand and choose from their new policy options. After gaining deeper product and process knowledge, you will be trained to handle cancellation cases, aiming to understand customers’ reasons for leaving and proactively look for solutions to retain them. You will work closely with your Team Leader to track performance, set goals, and receive coaching when additional support is needed.
Job requirements We are looking for someone passionate about delivering exceptional customer service, adaptable and comfortable with change, thriving in a dynamic start-up environment. Previous experience in a customer-facing role is desirable, particularly in online customer support or hospitality. Excellent written and verbal English communication skills are essential. We operate in shift patterns, and you should be open to feedback and eager to grow within a feedback-driven company.
Benefits Flexi-office working allows you to spend 1 day a week with your team in our Budapest office, with the rest being flexible. We offer personal budgets for books and training courses to help you grow in your role, mental wellbeing support, a competitive bonus scheme, SZÉP card, Sabbatical Leave, Work From Anywhere options, Medicover Blue package, All You Can Move membership or Monthly BKK pass, and more. You will also enjoy a monthly team social budget, bi-weekly office lunches, and office tea, coffee, and snacks.
