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Email Deliverability Principal



Posted 2 weeks ago

Join the award-winning team at Braze and propel your career as an Email Deliverability Principal at a certified Great Place to Work®


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Organisation summary: Braze is a pioneering customer engagement platform that fosters growth and loyalty between consumers and their favorite brands. With a mission to build engaging and lasting relationships through creative, real-time interactions across channels, Braze enjoys global recognition as a Great Place to Work®. The company is committed to equity, opportunity, and work-life harmony, and seeks passionate individuals ready to make a real impact within a supportive team environment.

  • Role Summary:
    • Provide advanced email deliverability support to customers and internal teams.
    • Manage a customer portfolio with a focus on improving email programs and leveraging Braze’s offerings.
    • Conduct thorough investigations and audits of email practices, and assist with blocklists, spam traps, and ISP issues.
    • Guide customers on IP warming schedules and monitor their progress.
    • Analyze email performance metrics and recommend strategies for reputation improvement.
    • Develop long-term deliverability plans for high-profile brands.
    • Engage in strategic projects to advance process, product, thought leadership, and customer education.
  • Role Requirements:
    • Proficiency in deliverability concepts and customer management skills.
    • 4-5 years of experience in deliverability services at an ESP, agency, or large brand.
    • Expertise in industry best practices and issue remediation.
    • Strong communication skills and the ability to present complex information effectively.

Braze offers a competitive compensation package, equity opportunities, comprehensive benefits, and a flexible, supportive culture. If you’re looking to join a dynamic team and contribute to a vibrant workplace, apply to Braze and let’s ignite your career together.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


As an Email Deliverability Principal, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.


  • Provide advanced deliverability support to our customers and our internal teams
  • Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
  • Help conduct in-depth investigations, reviews, and audits into email sending practices
  • Assist customers with blocklists, spam traps, and issues with ISPs
  • Help customers produce schedules for IP warming and monitor their warming progress
  • Monitor individual customer email metrics and help improve their sending reputation
  • Provide in-depth analysis of performance quality measurements, to ensure customer programs are continuously improving
  • Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
  • Take an active role in strategic projects that help to mature process, product, thought leadership or customer education


We think our ideal candidate is someone who has high proficiency in deliverability concepts and customer management skills. They would ideally have four to five years of experience providing deliverability-specific services at an ESP, agency, or large brand. They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues and in presenting them in a meaningful, consumable format to customers. They’d be a polished, articulate ambassador for the team and for the company.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.


At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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