Return to jobs Return to jobs

Patient Experience Specialist



Posted 2 weeks ago

Join MANUAL's mission to revolutionize healthcare and extend healthy living as a Patient Experience Specialist


icon Salary

£27000 - £28000

icon Location

London, Greater London, United Kingdom - Hybrid

icon Expires

Expires at anytime

At MANUAL, we are on the forefront of delivering scalable digital healthcare, targeting conditions that impact quality of life. Our presence spans the UK, Brazil and is growing internationally, aiming to increase the healthy lifespan of populations. We're on the lookout for a compassionate and skilled Patient Experience Specialist to support our Testosterone Replacement Therapy (TRT) Category.

  • Organisation summary
  • Join a pioneering healthcare company with a global reach.
  • Contribute to a mission that seeks to improve life-impeding conditions.
  • Work in a dynamic and supportive team environment.
  • Experience a hybrid work model with office perks.
  • Role Summary
  • Interface with patients via phone, live chat, and email.
  • Assist with patient onboarding and treatment initiation.
  • Provide ongoing support to existing patients under treatment.
  • Role Requirements
  • Previous experience in patient experience or customer service.
  • Demonstrated empathy and strong interpersonal communication.
  • Excellent spelling and grammar proficiency.
  • Passion for learning about MANUAL's services and treatments.
  • Must pass a DBS check within the last 12 months.
  • Reliable internet connection and UK residency required.
  • Perks & Benefits
  • Private medical insurance and wellness benefits.
  • Weekly free meals and healthy office snacks.
  • Generous Learning & Development budget.
  • Annual retreat and inclusive employee schemes.

We embrace diversity and are committed to creating an inclusive environment for all employees. At MANUAL, everyone is valued for their unique contributions towards our collective goal of advancing healthcare.

We are MANUAL, a healthcare company that delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. We are looking for a Patient Experience Specialist to join our TRT (Testosterone Replacement Therapy) Category, providing support, information and information to prospective and current patients.

The role will sit within Patient Onboarding or Patient Support, both of which include speaking to patients via telephone, live chat and email. The Patient Onboarding role will involve calling prospective patients as well as supporting patients with onboarding on to treatment. The Patient Support role will involve assisting existing patients who are currently receiving treatment and handling any queries they may have. This is a hybrid role with 3 days per week from our London office (Bermondsey / London Bridge).

Job requirements include experience working in a similar field in patient experience, customer service etc, high level of empathy and strong interpersonal skills, excellent spelling and grammar, a willingness and enthusiasm to learn more about MANUAL and the services and treatment we offer, and a clear, DBS check from the past 12 months. You will need a good reliable internet connection and be based in the UK.

Benefits include private medical insurance, free breakfast once per week, free lunch once per week in the office, £400 annual Learning & Development budget, Gym & Wellness benefit with Wellhub, Annual company retreat, Cycle to work scheme, Electric car scheme, Healthy snacks & drinks in the office.

We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs.


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started