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Join the revolutionary recycling movement with First Mile, where excellence meets sustainability
Overview
Salary
£24650
Location
Birmingham, England, United Kingdom
Expires
Expires at anytime
Organisation Summary
Take a thrilling ride with First Mile, a vanguard of the UK's sustainability journey since 2004. This is not an average recycling company, it's a centre of 30,000 businesses relying on innovative recycling practices, held as a standard in the industry. The company embraces a vibrant culture that promotes creativity and impact, working with the mission to change the global perception of waste and protect the planet.
Role Summary
Frontliner of the company's mission, providing customers with quick and expert solutions. Responsibilities range from order handling to recycling query resolution. Working hours are Monday to Friday, 8:00-4:00/ 9:00-5:00 with 30-minute lunch break.Role Requirements
Proficiency in handling customer calls and emails, dealing with routine and complex queries proficiently. Superb complaint handling abilities, demonstrating a positive phone manner and proactive attitude.Application Process Details and Benefits
Ongoing learning and development opportunities, clear career progression trajectories. 25 days of holiday allowance plus bank holidays, monthly £60 personal allowance. Regular social activities and enhanced parental leave scheme.🌟 Join Our Team at First Mile - Where Recycling Meets Excellence! 🌟
**The organisation - Why they are exciting:** Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste. At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!
**The role - What the role entails:** As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you! Working hours are Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30-minute lunch break.
**Job requirements - Any requirements mentioned:** Responsibilities include handling inbound calls and emails from our valued customers, resolving queries with finesse, whether routine or complex, and mastering the art of complaint handling like a true pro. A sparkling phone manner and a can-do attitude are essential, along with proactivity and enthusiasm that shines through every interaction.
**Benefits - If any benefits are mentioned and applications details:** Perks & Benefits include continuous learning and development opportunities, clear pathways for career (and salary) progression within our dynamic team, enhanced holiday allowance starting at 25 days plus bank holidays, a monthly £60 personal allowance to spend on you, regular social events and celebrations to keep the fun alive, and an enhanced parental leave scheme because family matters.
