Product Moderator

Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

The Role:

We are looking for an individual to join our Product Moderation team, responsible for enriching our inventory catalog with the highest quality product data. The team’s goal is to maintain the product backlog, providing a high quality assortment for LYST across various platforms. On a daily basis, your role will include tasks such as:

• Manual categorisation and duplication of new incoming products
• Updating shipping and returns information
• Promotions support
• Supporting information being cascaded from partners
• Building and maintaining tooling to support these processes
• Uploading and maintaining accurate information for our partners 
• Helping to support the performance of the Offside team in Manila (7 members)

In this role you will:

• Be confident using a variety of tools/platforms to support your role, particularly internal moderation tools
• You manage small projects with help/support from more senior members of the team
• You have a good level of fashion industry knowledge/understanding
• You suggest improvements to processes and technology
• You are task driven, based on work set for you by your line manager or team lead
• You complete the tasks assigned to you by hitting 100% of your productivity targets
• You are responsible for proactively dealing with queries and requests from our internal stakeholders, escalating appropriately to your line manager or team lead
• You provide support and direction to offshore team members
• You collaborate with your team regularly and participate in team meetings
• You listen to feedback in order to develop in your discipline
• You work collaboratively with other teams and manage/maintain relationships with stakeholders sufficiently
• You work primarily within the boundaries of your own Squad and Chapter
• You actively contribute to team meetings and provide feedback and suggestions regularly

Requirements

• Experience working in a target-driven environment, preferably within data annotation, content moderation, data entry or customer service
• A self-starter with a proactive approach and attitude
• Keen attention to detail is a must
• Highly organised and results-driven
• Passionate about continuous improvement, quality and process excellence
• Strong communication and teamwork skills
• Working knowledge of Google Workspace (Gmail, Docs, Sheets)
• Knowledge of JIRA is preferable

Benefits

• Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.