Senior Account Director

Senior Account Director 

London (Hybrid Working) 

A benchmarked salary between £59,400 to £65,880 based on your level within our progression framework. 

👋 Who we are

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.

For over 10 years, we’ve helped brands navigate and harness the chaos of social by bringing method to the madness.From household names like Guinness, Primark and Ford to the next generation of big brands like Nando's, Peloton and Fever-Tree.

As a proud B Corp we care about People, Planet and Profit in equal measure. Working hard to attract, retain and develop the best social-first talent in our industry and creating a business and culture for them to thrive in.

We're an ambitious team of almost 150 people in the UK & US and not stopping there.We're growing fast and so we're looking for another Senior Account Director to join our team.

As Senior Account Director you will lead teams to deliver industry-leading work by utilising your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

✏️ What you'll be doing:

• 
  
• Leading our account teams to deliver best in class social first strategy, creative, media and community strategy. Responsible for ensuring the output being developed helps us meet our strategic objectives.
  
• Leading the development of our Senior Client Relationships and services strategy, responsible for getting under the skin of the brands we partner with and using this insight to inform account direction.
  
• Leading the commercial management of your account scopes, ensuring all scopes of work are delivered and reporting on their performance. 
  
• Supporting the development of the Client Services department through teaching, process iteration and reporting. 
  

👀 Who we're looking for:.

• 
  
• You have 5+ years experience in a Client Services role in an agency setting
  
• You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
  
• You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
  
• You've got experience in the commercial running of account work
  
• You've got a proven track record of retaining, developing and ultimately growing accounts
  
• You're passionate about improving client experience and love the relationship development needed to do this
  
• Ideally, you've got experience working with global brands, ideally in FMCG
  

✌️ Our values:

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture. 

See Challenge as Opportunity... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply... is how we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What You Say... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose. 

Make Each Other Better... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute...is bigger than all the others.  It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.  

💙 Everyone's welcome:

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.