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Join Marshmallow and impact migration through training and development in a fast-paced, AI-enabled environment.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
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Expires
Expires at anytime
About Marshmallow
Marshmallow's mission is to simplify migration, a complex problem that requires a team of relentless and curious solution-seekers. A career with Marshmallow offers continuous growth and learning opportunities. Our employees are challenged, equipped with the necessary tools, and guided to deliver impact and drive change.
Role Summary
This role is pivotal for Marshmallow as Training & Development Manager in the QA and Training team. The role entails setting quality standards, delivering training, organizing continued development, and improving outcomes through valuable insights. The person in this role leads a team of trainers and partners with QA, Compliance, and People to assure effective performance, readiness, and compliance.
Role Requirements
Apart from being a strategic, people-centred leader with experience in scaling training in regulated customer service environments, the ideal candidate for this role would be a natural coach with a track record of building high-trust stakeholder relationships. They should be data-driven, performance-oriented, collaborative and skilled at balancing strategic priorities and operational improvements. They should be passionate about customer outcomes, quality, and creating safe and effective spaces for learning and growth. Adaptability in the dynamic, ambiguous scale-up environments is a must.
Benefits
The benefits include: flexible working hours, one team-day per week in a new London office, a competitive bonus scheme, a monthly flexible benefits budget, mental wellbeing support, personal L&D budgets, private health care, medical cash plans, and a tech scheme among other perks.
About Marshmallow: We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The role: The QA and Training team at Marshmallow enables performance and builds capability across all operational functions by setting quality standards, delivering training and continued development, and using insights to improve outcomes. We focus on developing people through performance-informed, scalable training and coaching-led quality assurance. The Training & Development Manager is a senior people leader responsible for defining and embedding the end-to-end training strategy. They lead a team of trainers, partner with QA, Compliance and People, and ensure training directly improves performance, readiness, and compliance. Balancing day-to-day delivery with long-term capability building, this role ensures our training is measurable, scalable, and aligned with business growth and regulatory needs in an increasingly AI-enabled environment.
Job requirements: A strategic, people-centred learning leader with a track record of scaling training in fast-moving, regulated customer service environments. A natural coach who develops others and builds high-trust stakeholder relationships. Skilled at balancing strategic priorities and delivering operational improvements. Deeply performance-driven, data-informed, and collaborative – you work across teams to make change happen and raise the bar. Passionate about customer outcomes, quality and creating safe, effective environments where people can learn and grow. Resilient, solution-oriented, and excited by the pace and ambiguity of scale-up environments.
Benefits: Flexible working - Spend 1 days per week with your team in our new collaborative London office, and own your own working hours. Competitive bonus scheme, flexible benefits budget - £50 per month to spend on a Ben Mastercard. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Learning and development – Personal budgets for books and training courses. Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches. Medical cash plan - To help you with the costs of dental, optical and physio (plus more!). Tech scheme - Get the latest tech for less. Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!
