Community Engagement Coordinator

About the role 

Digital Boost, a leading online platform for connecting people to learn and grow, has an exciting opportunity for an ambitious & enthusiastic Community Engagement Coordinator to join our team. 

You’ll be responsible for the day-to-day running of the F4S community on our platform. F4S is an award-winning charity that bridges the gap between education and work. They connect young people (via their teachers & parents) to a network of inspirational volunteer role models to inspire and empower them in their future career choices. 

As part of a small, dynamic team, no two days are the same, but here are some things you’d be responsible for:

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• Handling customer support requests: responding to users' queries, investigating issues, identifying solutions, and resolving issues in a timely manner
  
• Coordinating with our team to help test and fully understand the platform’s features, and supporting users to use them effectively
  
• Reviewing and evaluating all feedback received
  
• Liaising with F4S regional coordinators, volunteers and the leadership team to maintain, market & enhance an enriching calendar of Masterclasses throughout the year
  
• Setting up all live sessions, confirming logistics, ensuring hosts have what they need, providing technical support on the sessions, and coordinating all follow-up after sessions
  
• Providing ideas and solutions on how to continually improve the user experience
  
• Creating engaging communications, including community newsletters, onboarding and email sequences 
  
• Developing resources and other content to support the community, including case studies, how-to videos, checklists, FAQs and more
  

Your goal will be to ensure that everything runs smoothly and that all users have a brilliant experience.

About you

This is a growth role - we’re looking for a candidate who is excited about the work of F4S and is willing to get stuck in and truly make the role their own. Therefore, we don’t have specific requirements around experience. What matters most is your passion for learning, communication and the F4S mission. 

However, here are some characteristics you'll likely have:

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• You're enthusiastic about creating a positive customer experience and bringing people together as a community
  
• You're committed to delivering excellent customer service and have good attention to detail
  
  
• You have good experience coordinating events, communities and / or content development (volunteer roles or student experiences ok)
  
• You're a great communicator (written and verbal)
  
• You love building relationships and collaborating with others
  
• You like looking for solutions to problems
  
• You’re excited to work in a small, collaborative team 
  
  
• You want to make a real impact and difference 
  
  

You’ll be working alongside and supported by our lead community manager, with training, learning opportunities and support to fulfil your potential in this role.  

This is a part-time role - exact hours can be agreed with the right candidate, but it will preferably be around 4-5 hours a day, during UK school hours. We are a remote-working team, but get together in-person occasionally for team meetings and have shared working spaces available if desired. 

If you’re keen to learn, like to work hard to deliver impact, and have a passion for people and purpose-drive work - this may be the role is for you.