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Join the transformative journey with Marshmallow and lead a dynamic Claims Customer FNOL team towards excellence in the heart of Budapest
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is not just an insurance company; it's a tech-driven platform revolutionizing the industry for expatriates in the UK. By focusing on fairness and inclusivity, we're on a profitable mission to cater to those underserved by traditional financial services. Our dedication to innovation means this is a thrilling time to become part of a company that cares deeply about its customers and employees alike.
- Manage and oversee operations within the Claims Customer FNOL team.
- Drive the achievement of ambitious KPI targets and ensure top-tier customer service.
- Participate in strategic planning and implement improvements.
- Collaborate with leaders across the company to scale the Claims function.
- Leadership and team management experience.
- Background in commercial Customer Service or related field.
- Ability to remain composed and efficient in a fast-paced environment.
- Strong problem-solving skills and a patient demeanor.
- Personal budget for professional development resources.
- Access to mental health support and therapy sessions.
- Competitive bonus structure.
- 4-week paid sabbatical after 4 years with the company.
- Flexible office policy with a minimum of 2 days per week in the Budapest office.
Marshmallow is dedicated to fair and unbiased hiring, welcoming applications from all qualified individuals.
Marshmallow is an insurance company that aims to provide fair prices for people who move to the UK. We use technology to serve people often overlooked by financial services companies. We are profitable and are just getting started on our mission to help marginalized customers.
The role involves managing the day-to-day operations of a growing team of executives in our Claims Customer FNOL function. You will be responsible for ensuring we hit our ambitious KPI targets and deliver an outstanding customer experience. You will also contribute to setting the team’s strategic goals and initiate changes that benefit our customers, teammates, and the company.
We are looking for someone with proven leadership skills who can work with leaders from across Marshmallow to strengthen and scale our Claims function in Budapest. You should be adaptable, excited by the prospect of moving fast, and able to build strong working relationships.
Job requirements include experience in leading a team and coaching those you manage to achieve their goals. You should have management experience in a commercial Customer Service environment or similar. You should be patient, calm under pressure, and enjoy problem-solving.
Benefits include a personal budget for books and training courses, access to therapy and mental health sessions, a competitive bonus scheme, and a 4-week fully paid sabbatical after being with us for 4 years. We also offer flexible office working, with at least 2 days a week spent in our Budapest office.
We are committed to hiring without judgement, prejudice, or bias and encourage everyone to apply for our open roles.
