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Join Ecotone, a B Corp leader in sustainable food, and contribute to nourishing biodiversity while working in a dynamic and inclusive environment
Overview
Salary
No salary declared 😔
Location
Saint Genis Laval, France
Expires
Expires at anytime
Organisation summary: Ecotone stands at the forefront of the European organic and fair trade food sector. With a mission to nurture biodiversity, the company boasts a portfolio of strong, committed brands such as Bjorg and Clipper, distributed across 80+ countries. As a top-scoring B Corp certified entity, Ecotone offers a dynamic workplace with its headquarters in Lyon, fostering a culture of cooperation, agility, responsibility, and entrepreneurship.
Role Summary:Manage customer orders and ensure meticulous follow-up.Serve as the primary contact for customer inquiries regarding order status and delivery tracking.Coordinate with supply chain and sales teams to implement and destock orders, and manage internal samples.Handle the encoding of orders and management of the order reception mailbox.Organize promotional events and transport plans, especially during holiday seasons.Actively participate in continuous improvement initiatives within the company.
Role Requirements:Excellent organizational skills and the ability to manage priorities.Proficiency in computer tools, especially Excel; SAP and Esker knowledge preferred.Strong teamwork capabilities and positive energy.Exceptional interpersonal communication skills.A passion for nature and alignment with Ecotone's CARE values.
Benefits: Competitive perks including discounts on products, gym access, professional development opportunities, public transport reimbursement, and restaurant tickets. Embracing soft mobility, the headquarters are easily accessible by public transport and bike-friendly options.
Ecotone is a pioneering and leading European group in organic, plant-based and fair trade food. Our mission is to 'nourish biodiversity' through our strong and committed brands such as Bjorg, Bonneterre, Clipper, Allos, Alter Eco, Danival, Destination, El Granero, Isola Bio, Kallø, Whole Earth, Zonnatura. We are proudly B Corp certified and have achieved the highest global score of large food companies. Our family of brands is distributed in over 80 countries with 7 production sites, 1600 people across Europe, and our headquarters is located in Lyon.
The role involves managing customer orders and ensuring their follow-up. You will be the preferred contact for customers for tracking and communicating breaks, delivery tracking, etc. You will also manage implementation orders in connection with the supply chain and field salespeople, as well as destocking orders and internal samples. You will be the relay of the back office team to encode orders and manage the order reception mailbox. You will coordinate promotional highlights and transport plans related to holidays and actively contribute to continuous improvement.
Job requirements include organization, rigor, priority management and good teamwork skills. You should be comfortable with computer tools, particularly Excel, ideally SAP and Esker. Recognized for your positive energy, you have excellent interpersonal skills. Finally, a nature lover, you identify with our company values CARE (Cooperation, Agility, Responsibility & Entrepreneurship).
Benefits include preferential rates on our products, gym and group classes, regular conferences, 70% reimbursement of your public transport pass, restaurant tickets. Working hours: 8:30 am - 5:00 pm (rotating hours exceptionally from 7:30 am to 5:30 pm).
We encourage soft mobility: our headquarters 'La Ruche' is accessible by public transport (10 min walk from the metro) and by bike! #INDECO
Ecotone has always been committed to diversity and inclusion of all talents!
