IT Manager

Wilderness exists to make sure the world will always have a version of its iconic wild places that is unfenced, untamed and unpredictable. It’s not our reputation as one of the first, or the largest, in the conservation tourism space that makes us Wilderness. It’s our determined push to keep going. To keep protecting, exploring and expanding Earth’s ultimate, untamed places. And then to bring guests to discover the beating pulse of each one. As a leading conservation and hospitality company, we focus on immersing our guests in our many fascinating environments. Guiding them through each expansive private concession. Creating intimate encounters between them, nature and culture. And ultimately, increasing the world’s wilderness by involving more and more people in our purpose. Behind every moment we create, across Wilderness UK and our owned brands, is an IT backbone that keeps our teams connected, efficient and secure. We’re looking for an IT Manager who can strengthen that foundation and enable us to deliver on our purpose every day.

The role: In this role, the IT Manager will oversee and deliver all IT operations across the UK group of three brands. This includes managing day-to-day technical support requirements, maintaining systems and equipment, auditing and improving IT processes, and ensuring a secure, efficient, and user-friendly technology environment across the London offices. The IT Manager will serve as the primary point of contact for all IT queries, providing hands-on troubleshooting and ensuring a personable, responsive, and supportive experience for colleagues. The role encompasses the full lifecycle of IT hardware and software, including onboarding, equipment recovery and repair, cybersecurity, compliance, and vendor management. In addition, the IT Manager will contribute to strategic planning by identifying opportunities to strengthen infrastructure, improve efficiency, and align technology with business needs.

Job requirements: Broad IT generalist background, preferably within a multi-site or multi-brand environment. Experience in IT support, system administration, and small-scale infrastructure management. Strong knowledge of Windows and/or macOS environments, user account management, and common productivity tools. Understanding of cybersecurity principles, data protection standards, and backup strategies. Ability to manage networks, hardware, cloud tools, and vendor relationships. Excellent communication skills, with the ability to explain technical information in a clear, friendly, and accessible manner. Highly organised, proactive, and able to work independently across multiple locations. A service-oriented approach, demonstrating patience, empathy, and professionalism in all user interactions.

Benefits: Flexible working to support life ambitions, mental wellbeing support including resources and dedicated Employee Assistance Programs (EAPs), learning and development opportunities, 25 days of paid annual leave in addition to bank holidays, social activities, casual dress code, private medical care, dog-friendly office, Cycle to Work Scheme, and Season Ticket Policy.