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Join Marshmallow, a company dedicated to creating easier migration solutions, as a Resource Planner to optimize both efficiency and growth while supporting employee wellbeing.
Overview
Salary
No salary declared 😔
Location
London, UK
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Expires
Expires at anytime
Organisation summary
Marshmallow is a company committed to easing migration difficulties through innovative solutions. A career at Marshmallow offers continuous growth and learning, as the organisation fosters an environment that encourages curious thinkers to relentlessly pursue better ways and drive change. To understand more about Marshmallow's mission and culture, consider exploring their Culture Handbook.
Role Summary
- An integral part of the Workforce Management team tasked with resource planning.
- Align staffing levels with customer demand to optimize efficiency, support business growth, and balance service levels, employee wellbeing, cost optimization.
Role Requirements
- Proven experience in Workforce Management, Resource Planning, or Capacity & Forecasting, ideally within a customer operations environment.
- Excellent analytical skills and ability to translate complex data into actionable plans.
- Proficiency in Google Sheets/Excel, Looker, BigQuery, SQL or similar tools.
- Experience with WFM systems (Assembled experience is a plus).
- Adaptable, proactive, organised approach to changing priorities and fast-paced environments.
- Strong understanding of contact centre or operations planning principles.
Application Process Details
- Applicants must not require sponsorship or a visa for this position.
- Marshmallow hires without judgment, prejudice, or bias and encourages individuals from all walks of life to apply.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The role We are seeking a highly analytical, detail-oriented, and proactive Resource Planner to join our Workforce Management team. This role combines short, medium, and long term forecasting, capacity planning, and schedule optimisation to ensure the right people are in the right place at the right time. You’ll play a key role in aligning staffing levels with customer demand, optimising efficiency, and supporting business growth while balancing service levels, employee wellbeing, and cost optimisation.
Job requirements Proven experience in Workforce Management, Resource Planning, or Capacity & Forecasting, ideally within a customer operations environment. Strong analytical skills with the ability to interpret complex data and translate it into actionable plans. Advanced proficiency in Google Sheets/Excel; confident using Looker, BigQuery, SQL, or similar tools. Experience working with WFM systems (Assembled experience a plus). Excellent communication and stakeholder management skills across multiple teams and time zones. A proactive, organised, and adaptable approach to changing priorities and fast-paced environments. Strong understanding of contact centre or operations planning principles, including SLA management, shrinkage, and scheduling optimisation.
Benefits Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. Competitive bonus scheme, Learning and development – Personal budgets for books and training courses. Mental wellbeing support – Access therapy and mental health sessions through Oliva. SZÉP card - Budget to spend on meals, leisure and accommodation. Medicover Blue package - An exclusive pass to top-notch healthcare services. All You Can Move membership OR Monthly BKK pass. Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!
Additional Information We are not in a position to offer sponsorship and/or a visa for this position. Everyone belongs at Marshmallow. At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
