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Lead a dynamic Claims Team at a forward-thinking insurance company revolutionizing the industry
Overview
Salary No salary declared 😔
Location London, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation summary: Join Marshmallow, a pioneering insurance company challenging industry norms to offer fair prices to those moving to the UK. Our mission is to support the underserved, integrating innovation into financial services to solve significant issues for people who need it most.
- Role Summary:
- Manage day-to-day operations of a growing team of Claims Executives.
- Develop the case-handling function and enhance the customer journey.
- Work collaboratively with engineers, product managers, designers, and underwriters.
- Strategically set up the team for success in a high-growth environment.
- Role Requirements:
- Passionate about customer service and willing to go the extra mile.
- Ability to delve into details and contribute to broader projects.
- Strong problem-solving skills and innovative thinking.
- Adaptable to rapid changes within a high-growth company.
- Application Process Details:
- Initial 30-minute call with Talent Acquisition.
- 60-minute skill-based/technical interview with a presentation task.
- 1-hour culture interview to ensure alignment with company values.
Benefits: Hybrid working, competitive bonus, flexible benefits, sabbatical leave, remote working options, mental health support, continuous learning, private healthcare, medical cash plan, tech scheme, 25 days holiday plus bank holidays, pension, cycle to work scheme, and monthly social events.
We are an inclusive employer, committed to hiring without bias and encouraging diverse applicants. All new hires undergo background checks to meet regulatory obligations.
About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
The Role We're looking for a Claims Team Lead to manage the day-to-day operations of a growing team of executives, developing our case-handling function and focusing on owning our customer journey. This is an opportunity to collaborate with engineers, product managers, designers, underwriters and our operations team to set us up for success.
Job Requirements You are passionate about the customer and will go that extra mile to offer them the best service. You have a proven ability to get deep into the detail but also help with broader projects and initiatives. You enjoy problem-solving and creating innovative solutions to complex problems. You enjoy working in a high-growth environment and are highly adaptable to change.
Benefits Hybrid working, Competitive bonus scheme, Flexible benefits budget, Sabbatical Leave, Work From Anywhere, Mental wellbeing support, Learning and development, Private health care, Medical cash plan, Tech scheme, 25 days holiday (+ bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Applications Details We break it up into 3 stages: Initial call with a member of our Talent Acquisition team (30 mins), A skill-based/technical interview (including a presentation task) where you will discuss your previous experience with two members of our Claims team (60 minutes), A culture interview to check that your work style fits our processes and values (1 hour).
Additional Information To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Everyone belongs at Marshmallow. We're committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles.
