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Join Rapha's mission to make life more beautiful with cycling as a Clubhouse Assistant in a dynamic and welcoming environment
Overview
Salary
£17 - £20
Location
Los Angeles, US
Expires
Expires at anytime
Rapha, a company dedicated to enriching the world with the beauty of cycling, is seeking a Clubhouse Assistant to enhance the Rapha experience in their vibrant Clubhouses located in key cycling cities worldwide. These Clubhouses serve as hubs for the cycling community, offering a mix of high-quality Rapha products, events, and a café.
- Engage with and build relationships with Clubhouse visitors, ensuring a legendary Rapha experience.
- Transition smoothly between retail and café areas, providing exceptional service.
- Drive sales with expert product knowledge and understanding customer needs.
- Recommend café menu items and assist in café service when necessary.
- Uphold high standards of Visual Merchandising and House-keeping.
- Participate in the planning and execution of Clubhouse Rides and Events.
- Maintain a friendly environment that celebrates cycling culture.
- Embody Rapha’s core values and act as a company ambassador.
- Experience in luxury retail and a track record of exceeding expectations.
- Passion for delivering exceptional customer experiences.
- Strong communication skills, approachability, and initiative.
- Familiarity with the Rapha brand and a keen interest in cycling or active sports.
- Coffee knowledge or barista training is desirable.
As part of the Rapha team, you’ll enjoy a range of benefits, including social events, apparel discounts for you and your family, an annual clothing allowance, free Rapha Cycling Club membership, a company pension scheme, and enhanced parental leave. The pay range for this role is $17.00-$20.00 per hour, with a potential bonus of 5%. Rapha is committed to investing in their employees and fostering a supportive working culture.
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
The Role
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
The Candidate
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
Our pay range for this role is $17.00-$20.00 p/h with a bonus potential of 5% of your annual base compensation.
