Return to jobs
Join MANUAL's mission to revolutionize healthcare and extend healthy lives in an impactful Customer Experience role
Overview
Salary
£28000
Location
London, Greater London, United Kingdom - Hybrid
Expires
Expires at anytime
At MANUAL, we're on a mission to improve the quality of life through innovative healthcare solutions for conditions that significantly affect daily living. With operations in the UK, Brazil, and beyond, our focus areas include hormonal imbalance, obesity, and hair loss. We're a company dedicated to making a tangible difference and are searching for a compassionate team member to be the heart and voice of our Customer Experience team.
- Be the primary point of contact for customers, providing support and information
- Maintain in-depth knowledge of MANUAL's offerings
- Collaborate with various teams to enhance customer and operational processes
- Manage responses across multiple contact channels
- Keep accurate customer service records
- Guide customers through online registration and order processes
- Update customers on their order status
- Proven customer service experience, preferably in a digital environment
- Outstanding communication skills
- High empathy and excellent interpersonal abilities
- Background in health, wellness, or digital industries is advantageous
We offer a comprehensive benefits package that includes a share option scheme, private medical insurance, weekly meals, a learning and development allowance, gym and wellness benefits, and more. Plus, you'll enjoy the perks of annual retreats and a variety of schemes to support your lifestyle. MANUAL is an Equal Opportunities Employer, valuing diversity and basing employment on merit, job requirements, and business needs.
We are MANUAL, a healthcare company with a mission to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond. We focus on life-impeding conditions like hormonal imbalance, obesity and hair loss. We are looking for a motivated and empathetic individual to join our Customer Experience team.
The role involves being the voice of MANUAL for our customers and patients, helping to solve their problems and answering their questions. You will be expected to be a fountain of knowledge of all things MANUAL and work closely with other teams on operational and customer facing processes. Your responsibilities will include responding to customers across all contact channels, maintaining accurate customer service records, assisting customers with online registration and order processing, and communicating with customers about their orders.
Job requirements include customer service experience ideally in a digital capacity, excellent communication skills, high level of empathy and strong interpersonal skills. Previous experience in the health, wellness, hospital, pharmaceutical or digital industries is a plus.
We offer benefits such as a generous share option scheme, private medical insurance, free breakfast and lunch once per week in office, £400 annual Learning & Development budget, Gym & Wellness benefit with Wellhub, Annual company retreat, Cycle to work scheme, Electric car scheme, and Healthy snacks & drinks in the office.
We are an Equal Opportunities Employer and are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs.
