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Lead Customer Service Excellence at Bryt Energy, a Pioneer in the B2B Energy Sector
Overview
Salary
No salary declared 😔
Location
Birmingham, UK - Hybrid
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Expires
Expires at anytime
At Bryt Energy, we are at the forefront of providing innovative energy solutions to businesses, fostering a sustainable future. As a key player in the B2B energy market, our mission is to empower our clients with exceptional customer service and advanced energy systems. Join us during this exciting growth phase to make a significant impact in the energy industry.
- Collaborate with the Customer Operations Director and management team to enhance customer satisfaction.
- Develop new customer-centric systems while adhering to budgets.
- Uphold high standards of service for customers and Third Party Intermediaries (TPI).
- Proven passion for B2B customer service excellence.
- Strong leadership skills and extensive people management experience.
- In-depth knowledge of the B2B energy market.
- Significant industry experience, preferably with senior customer service roles in B2B I&C.
- A degree or equivalent qualification, with externally recognized management credentials preferred.
To apply for this transformative role, submit your application to [email removed - click apply for more details].
We are Bryt Energy, a growing Customer Operations department, and we are seeking to recruit a B2B experienced Head of Customer Service.
The role: You will be working with the Customer Operations Director and wider management team to take Bryt Energy’s external customer performance and reputation to the next level of excellence. This will be delivered whilst maintaining high standards of customer and TPI service, meeting organisational objectives, developing new customer centric systems and working within the budgets assigned. We are looking for someone who is passionate about setting the highest possible service standards, so a naturally customer focused mindset is essential.
Job requirements: The successful candidate will have a passion for B2B customer service across all areas of the Customer Service operational areas, strong people management experience, a detailed knowledge of the B2B energy sector, and significant years of industry experience. Previous B2B I&C customer service experience operating at a senior level is essential. Preferably qualified to degree or equivalent level. Previous management experience of working at a senior management level, ideally with externally recognised management qualifications.
Benefits: We offer a hybrid working approach, with a minimum of 2 days per week in the office typically Tuesday to Thursday.
Application details: If you think you've got what it takes, contact us at [email removed - click apply for more details].
