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Join EcoVadis and drive global sustainability in business with your IT expertise in a dynamic, values-driven team
Overview
Salary No salary declared 😔
Location Kuala Lumpur, Malaysia
Nomad Friendly? 
Expires Expires at anytime
Organisation summary:
EcoVadis offers a unique opportunity to work at the forefront of corporate sustainability. As the leading provider of business sustainability ratings, EcoVadis equips companies with essential insights into environmental, social, and ethical risks. By joining our international team, you contribute to guiding companies towards a sustainable future, all while advancing your career alongside extraordinary colleagues in an inclusive environment that values your uniqueness.
- Explore our culture further on the EcoVadis careers page.
Role Summary:
- Optimize IT workflows and enhance the Service Management team.
- Define, measure, and monitor IT KPIs.
- Implement and support ITIL processes and improve ITSM tools.
- Develop IT configuration management methodologies.
- Operate and improve ITSM tools like Servicedesk and CMDB.
- Support teams with the Service Management tool and processes.
- Enhance the Jira Service Management platform.
- Implement policies and manage knowledge bases for IT Service Management.
- Uphold data integrity and support CMDB operations.
- Generate KPIs and reports using BI tools.
Role Requirements:
- Bachelor's degree in Computer Science/Information Systems or equivalent.
- ITIL 4 Foundation v4 certification is essential.
- Experience with Atlassian products and knowledge of IT Configuration and Asset Management processes are advantageous.
- Fluency in English.
- Familiarity with Jira Service Management and related tools.
- Exceptional analytical skills and the ability to convey technical concepts in simple terms.
- Collaborative team player with multitasking abilities.
- Minimum 1 year of Jira Service Management IT Operations experience.
Application Process Details:
- Submit your CV in English with assurance of a response to every application.
- Even if you don't meet every criterion, we encourage you to apply and let us assess your capabilities.
- Adjustments to the hiring process can be made to accommodate individual needs.
EcoVadis is dedicated to equity, inclusion, and reducing bias in hiring. Discrimination in any form is not tolerated, and we suggest omitting personal information such as photographs and marital status from applications.
Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
As we are expanding our team and scope, we are looking for an IT enthusiast with experience in cloud technologies that would help us enhance our Service Management team. As a Service Management Analyst, you will be responsible for optimizing IT work, defining, measuring, and monitoring KPIs for the IT team, implementing, modeling, and supporting ITIL processes, and improving our ITSM tools. This role works closely with the Service Manager and all process owners within the Service Management Team.
Assisting in developing standard IT configuration management methodology.
Support the development, improvement, and operations of the ITSM tools (Servicedesk, CMDB, Knowledge Base) in use at EcoVadis
Support various support teams in using our Service Management tool and processes
Work with the Service manager, to improve Customer data integrity regarding classes, naming conventions, attributes, data sources, and relationships
Perform System Development Life Cycle activities required to enhance the Jira Service Management platform
Support the team in the implementation of policies, processes, and knowledge base related to IT Service Management
Support the development, implementation, and operation of Change and Problem Management.
Support the various tasks related to CMDB operations like data integrity checks and normalization
Perform various duties as needed to successfully fulfill the function of the position
Work with KPIs and reports using BI tools
Qualifications
Bachelor's degree in Computer Science, Information Systems, or related equivalent IT field preferred.
ITIL 4 Foundation v4 certification is a must
ITIL 4 Specialist v4 certification is an advantage
Experience with Atlassian products would be an advantage
Fluency in English required (written and oral)
Knowledge of IT Configuration and Asset Management processes is an advantage
Understanding of Jira Service Management and Service Mapping tools
Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
Excellent analytical skills
Ability to translate business requirements into non-technical, lay terms
Able to work well with interdepartmental teams and initiatives
1 year of Jira Service Management IT Operations experience
Ability to prioritize tasks and strong problem-solving skills
Polyvalent and multitasking
Additional Information
- Full time position
- Location: Malaysia (remote)
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.
A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate?
Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes.
We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
