Service Management Analyst

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. 

Job Description

As we are expanding our team and scope, we are looking for an IT enthusiast with experience in cloud technologies that would help us enhance our Service Management team. As a Service Management Analyst, you will be responsible for optimizing IT work, defining, measuring, and monitoring KPIs for the IT team, implementing, modeling, and supporting ITIL processes, and improving our ITSM tools. This role works closely with the Service Manager and all process owners within the Service Management Team.
 

• Assisting in developing standard IT configuration management methodology.

• Support the development, improvement, and operations of the ITSM tools (Servicedesk, CMDB, Knowledge Base) in use at EcoVadis

• Support various support teams in using our Service Management tool and processes

• Work with the Service manager, to improve Customer data integrity regarding classes, naming conventions, attributes, data sources, and relationships

• Perform System Development Life Cycle activities required to enhance the Jira Service Management platform

• Support the team in the implementation of policies, processes, and knowledge base related to IT Service Management

• Support the development, implementation, and operation of Change and Problem Management.

• Support the various tasks related to CMDB operations like data integrity checks and normalization

• Perform various duties as needed to successfully fulfill the function of the position

• Work with KPIs and reports using BI tools

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related equivalent IT field preferred.

• ITIL 4 Foundation v4 certification is a must

• ITIL 4 Specialist  v4 certification is an advantage

• Experience with Atlassian products would be an advantage

• Fluency in English required (written and oral)

• Knowledge of IT Configuration and Asset Management processes is an advantage

• Understanding of Jira Service Management and Service Mapping tools

• Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change

• Excellent analytical skills

• Ability to translate business requirements into non-technical, lay terms

• Able to work well with interdepartmental teams and initiatives

• 1 year of Jira Service Management IT Operations experience

• Ability to prioritize tasks and strong problem-solving skills

• Polyvalent and multitasking

Additional Information

Location: Warsaw (hybrid) or Poland (remote)
Start date: 7th October 
Contract: B2B or CoE

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact.
We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:
• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria
• Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you are hired in  
• Remote work from abroad policy (up to 3 months per year)
• French and Polish classes
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).