Return to jobs
Join Marshmallow as a Senior Claims Fraud Handler and drive impactful solutions in the migration sector
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is dedicated to simplifying migration. We are persistent problem-solvers, continuously learning and growing, achieving impactful results, and driving change. As part of our diverse team, you'll have opportunities to broaden your skill set and contribute to our mission.
Role Summary:
- Investigating and managing complex, high value motor fraud claims.
- Mentoring team members, encouraging their professional development.
- Function as an escalation point for complex issues.
- Building cross-department relationships for smooth collaboration and knowledge sharing.
- Identifying improvement opportunities and driving process enhancements.
Role Requirements:
- Experience in managing motor claims across various damage heads.
- Previous success in investigations.
- Experience in a Motor Claims Fraud team.
- Ability to manage a caseload in a fast-paced environment.
- Comfortability with handling complex fraud cases and strategising investigations of organised fraud groups.
- Excellent communication skills and proven experience in driving fraud awareness.
Benefits:
- Flexible working schedule with partial remote work.
- Competitive bonus scheme and flexible benefits.
- Opportunities for learning and development with personal budgets for resources.
- Mental wellbeing support, private health care, pension, holiday days, and social events.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The Role As a Senior Claims Fraud Handler, you will be investigating and case managing complex, high value and organised fraud motor claims. You will also coach and mentor team members, assisting with their ongoing professional development. You will act as an escalation point for colleagues on complex matters and build strong relationships across the business to ensure smooth collaboration and knowledge sharing. Additionally, you will identify opportunities and drive process improvements, acting as a Subject Matter Expert where necessary.
Job Requirements You have experience handling motor claims across various heads of damage from FNOL to litigation/settlement. You set a high bar, consistently achieving success in your investigations. You’ve worked within a Motor Claims Fraud team. You are comfortable managing a caseload and maintain high quality in a fast-paced environment. You’re comfortable with handling complex fraud cases and designing strategy for investigation of organised fraud groups. You’re an excellent communicator who actively contributes to discussions, driving fraud awareness amongst your colleagues.
Benefits Flexible working: Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. Competitive bonus scheme, flexible benefits budget of £50 per month to spend on a Ben Mastercard. Learning and development opportunities with personal budgets for books and training courses. Mental wellbeing support through Oliva, private health care with Vitality, medical cash plan, tech scheme, 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month.
