Return to jobs
Join Florence and revolutionize healthcare staffing with cutting-edge technology at a pivotal growth phase
Overview
Salary
No salary declared 😔
Location
Birmingham United Kingdom
Expires
Expires at anytime
Organisation summary: Florence is at the forefront of transforming health and social care staffing with its advanced technology platform. Since its inception in 2017, Florence has exponentially grown, connecting over 90,000 healthcare professionals and 2,000 care providers across the UK. With a foundation built by a visionary former doctor, and a presence in international cities including London, Glasgow, Birmingham, Paris, and Toronto, Florence offers a dynamic workplace with a heartfelt mission.
Role Summary:Develop and nurture relationships with users at care homes within your assigned region to provide outstanding customer service.Identify staffing opportunities for healthcare professionals and ensure client staffing needs are met.Collaborate closely with the team to boost Florence’s adoption and performance.Support Regional Account Managers in achieving successful client onboarding and retention.Reactivate engagement with clients that have previously ceased using Florence’s services.Handle inquiries via email, phone, and live chat while maintaining and surpassing team KPIs.Become a marketplace authority, contributing to business strategies and growth.Assist in achieving team-wide business targets through effective communication and strategy implementation.
Role Requirements:IT proficiency and experience in customer engagement.Exceptional interpersonal and communication skills.A passion for the Health & Social Care industry.Commitment to continuous learning and personal development.Team player with excellent organizational skills.
Benefits: Florence offers a competitive salary, 25 days of annual leave with the option to buy more, private healthcare, enhanced parental leave, Cycle to Work and Railcard schemes for under 30s, flexible personal benefits, and a supportive wellness program, all within an innovative and fun working environment.
Florence is an equal opportunities employer, valuing diversity and promoting inclusivity. If you require any accommodations during the interview process, please make your needs known upon application.
At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology
Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.
We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.
We are looking for an Account Executive to join our fantastic operations team to, you will take ownership over the day-to-day support of customers in your geographical area, You will work alongside an exceptionally collaborative and passionate team to drive and maintain Florence's growth.
Responsibilities
- Build relationships with Florence users at care homes and various care settings in order to deliver exceptional customer service
- Support in identifying opportunities for healthcare professionals within your region as well as ensuring that clients' needs are fulfilled with adequate staffing numbers
- Work with a close-knit team to drive Florence performance and adoption across your geographic territory
- Support the Regional Account Managers with ensuring all clients reach successful onboarding and retention as Florence customers
- Engage with active clients, whilst also focusing on re-engaging with churned clients
- Attend to all general enquiries received via email, telephone and our live chat
- Consistently reach and exceed monthly team KPIs
- Become an expert in your marketplace and contribute to business plans and growth strategies
- Contribute to the overall success of the team and reaching business targets
- Communicate with clients to get a clear view on their hiring needs and organisational goals
Requirements
- Proficient in IT
- Prior experience in customer engagement
- Excellent interpersonal skills to build strong relationships
- A strong passion for and/or exposure to the Health & Social Care industry
- Demonstrates exceptional communication abilities
- A strong desire for continuous learning and personal growth
- A collaborative team player
- Organised and skilled in effectively prioritising workload
Benefits
- Competitive salary
- 25 days annual leave with option to purchase additional days
- Private healthcare insurance
- Enhanced maternity and paternity leave
- Cycle to Work Scheme
- Railcard scheme for under 30's
- Flexible personal benefits
- Wellness support
- Innovative, fun, friendly work environment
EQUAL OPPORTUNITIES
We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.
We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.
We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.
